Customer Service Representative
Customer Service Representative
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Job Description
Job Details
Who We Are
About Us:
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family this is the place for you!
Maersk Warehousing and Distribution USA LLC handles endtoend warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving storing processing and dispatching cargo so we can build flexibility and resilience into the supply chain integrated solutions allow us to be prepared for supply chain risks so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience connections and deep expertise across different sectors industries and transportation modes means we can be counted on for process excellence that will save time and money.
Description
- Assist customers with requests and inquiries via email phone and in person and receive orders for accounts.
- Supervise assigned accounts.
- Deliver customer expectations.
- Complete contract forms determine charges for services requested communicate changes with accounts and ensure orders and changes are properly executed.
- Adjust complaints concerning billing or service rendered referring complaints of service failures to designated departments for investigation.
- Committed to meeting current and future expectations and requirements of customers and resolving customer issues that arise.
- Provide input and complete freight bills.
- Ensure all supporting documents are accurate available and applicable to the customer order/shipment.
- Prioritization of orders and adjusting schedules to ensure customer priority requirements are met.
- Compile and submit accurate regular and timely reports as requested.
- Provide customer statistics regarding shipments via email or through verbal transmission.
- Track productivity and invoicing.
- Report and document any irregularities to management immediately.
- Other duties as assigned.
- One year of experience in a customer servicebased setting handling incoming calls and emails utilizing troubleshooting and problemsolving skills to provide resolution.
- Experience with Microsoft Office Suite specifically Word Excel and Outlook.
- Medical
- Dental
- Vision
- 401k Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing
Required Experience:
Unclear Seniority
Employment Type
Full-Time
