Desktop Analyst - Computer Support Technician
Desktop Analyst - Computer Support Technician
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Job Description
- Completion of the twelfth 12th) school grade or GED supplemented by a relevant computer certificate program from a recognized Community College or Technical Institute including a minimum of one year experience in a computer systems support role in a customer service environment.
- CompTIA A certification.
- Excellent technical knowledge of Microsoft products including Windows10/11 M365 Apps for Business OneDrive etc.
- Strong ability to diagnose problems and perform repairs on enduser IT assets including desktops laptops Surfaces and Rugged mobile equipment.
- Strong support experience with Mobile IT equipment in vehicles (Ex. Panasonic Toughbooks Portable Printers LTE Vehicle routers LPR and Cameras).
- Working knowledge of mobile devices (IPAD iPhone etc..
- Able to read and understand technical manuals procedural documentation and other guides.
- Strong oral and written communication skills.
- Strong customerservice orientation with the ability to present ideas in userfriendly language.
- Effective interpersonal skills and relationshipbuilding skills.
- Analytical and problemsolving abilities with keen attention to detail.
- Selfmotivated and directed with the ability to effectively prioritize and execute tasks in a highpressure environment.
- Ability to work with a minimum amount of supervision and consistently meet deadlines.
- Experience working in a teamoriented collaborative environment.
- Lifting and transporting of heavy to moderately heavy objects such as computers and peripherals.
- Must possess a valid Class 5 Alberta Drivers License and complete a City Drivers License application. Must also have access to own vehicle and provide written proof of current public liability and property damage insurance to a minimum of $1000000. EPS will reimburse mileage for any private vehicle usage during assigned duties. Client transportation is not required.
Hours of Work: 33.75 hours per week Monday Friday. Oncall duties during off hours may apply. Hours of work may be subject to the terms and conditions of variable hours of work program.
Salary Range: 21M Salary Grade 036 $34.31 $43.09 (Hourly) $2315.90 $2909.10 (BiWeekly) $60445.64 $75927.90 (Annually)
The rates quoted are in accordance with the Collective Agreement between the Union and the City of Edmonton.
General:
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- Please include a current resume and covering letter with your online application.
- Please note that the option to work remotely is not available at this time.
- Applicants may be tested.
- As part of your prehire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security ReClearances at scheduled intervals or in any other circumstances exigent or otherwise as required by Human Resources Division.
The Province of Alberta is a party to the federal Agreement on Internal Trade the Trade Investment and Labour Mobility Agreement with British Columbia and the New West Partnership with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the provinces. Applicants may obtain information regarding recognition of extraprovincial credentials at .
HR Technician: BS
Connect with us!
The Edmonton Police Service (EPS) provides essential services to our community. The EPS requires 1 one talented and skilled FullTime Desktop Analyst to join our team to ensure the reliability and functionality of our end point computer systems in the public safety environment.
The Desktop Analyst would be responsible for providing onsite technical support and maintaining the enduser computing environment within the organization. This includes installing diagnosing repairing and upgrading all enduser devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem issues in person by remote tools by telephone or via chat in a timely and accurate fashion and provide enduser assistance where required.
The successful candidate will exercise a strong level of technical and customer service skills to perform the following duties:
- Provide deskside support for endusers including hardware and software troubleshooting and problem resolution.
- Install configure move and maintain Windowsbased workstations and related hardware.
- Accurately document instances of equipment failure repair installation removal and record equipment information that are sent to repair depots for warranty repair.
- As part of the yearly lifecycle program perform hardware upgrades and maintenance as needed.
- Receive and respond to incoming calls service desk tickets email or chat regarding equipment incidents.
- Collaborate with team members to manage and troubleshoot Microsoft M365 applications including Microsoft Office Exchange SharePoint and Teams.
- Perform onsite analysis diagnosis and resolution of simple and more complex computer problems for end users and recommend and implement corrective solutions including offsite repair for remote users as needed.
- Record track and document the service desk incidentsolving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
- Deploy software using distribution tools or manually as required by end users.
- Ensure the security and compliance of all computer systems within the organization.
- Research solutions through internal and external knowledgebase as needed.
- Collaborate with higher Tier level support analysts to ensure efficient operation of the organizations enduser computing environment.
- Participate in IT projects as required.
- Liaise with thirdparty support and equipment vendors as needed.
- Contribute to technician knowledgebase by creating support documents as needed.
- Participate in oncall rotation schedule to provide support outside of regular business hours.
- Other related duties as required.
Required Experience:
IC
Employment Type
Full Time
