Commercial Lines Department Manager
Commercial Lines Department Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 110000 - 130000
1 Vacancy
Job Description
Job Description
Join Our Team as the leader of our Client Service team
Are you passionate about leading highperforming teams creating outstanding client experiences and driving operational excellence in commercial insurance Were looking for a dynamic and strategicCommercial Client Service Managerto join our team and lead the Commercial Client Service department. This leadership role is critical to ensuring that our clients receive proactive responsive and consistent service while fostering a positive collaborative and efficient team environment.
Why Join Us
Weve proudly earned recognition as a CNY Best Place to Work and an Economic Champion and we value Integrity Accountability and Transparency in everything we do. Youll be joining a supportive and collaborative environment where your leadership has a meaningful impactboth for our clients and for your colleagues.
Our Commercial team operates a sophisticated service model focused on the middle market. As the leader of the Commercial Client Service team youll guide and support staff who manage a smaller number of highvalue client relationshipsallowing for deeper service greater attention to detail and stronger longterm partnerships. If youre motivated by helping others thrive driving operational excellence and elevating team performance wed love to hear from you.
Key Responsibilities
Department Leadership & Oversight
- Lead daytoday operations of the 14 member Commercial Client Service team ensuring workflow efficiency and service quality.
- Monitor staff performance workload distribution and departmental processes to meet or exceed agency benchmarks.
- Partner with internal teams including Marketing Sales and Claims to support growth strategies and client retention efforts.
- Serve as the escalation point for client or carrier concerns ensuring timely and professional resolution.
- Oversee hiring performance management and team development for the Commercial Client Service staff.
- Track and maintain progress on department initiatives strategic goals and process improvements.
Training & Development
- Lead onboarding and continuing education for Commercial service team members.
- Foster a culture of continuous learning mentoring team members to grow their technical expertise and client service skills.
- Coordinate regular audits and staff feedback sessions to drive continuous improvement.
Operational Management & Compliance
- Ensure compliance with agency policies industry regulations and carrier standards.
- Evaluate vendor relationships and identify new technologies to enhance service delivery and efficiency.
- Stay current on market trends and regulatory changes affecting the Commercial P&C space.
What Were Looking For
Behavioral Competencies
- Leads by example with professionalism and accountability.
- Values continuous improvement and encourages team growth.
- Strong ethical standards and ability to maintain confidentiality.
- Positive solutionsoriented mindset with excellent communication skills.
Qualifications
- Bachelors degree or equivalent work experience.
- Minimum 7 years of experience in Commercial insurance with a focus on middle market risks.
- At least 3 years in a leadership or management role.
- NYS Property & Casualty License required.
- Industry designations or advanced insurance training preferred.
Skills
- Strong relationshipbuilding and client service orientation.
- Ability to multitask and remain organized in a fastpaced environment.
- Proficiency in Microsoft Office (especially Word and Excel).
- Experience with Applied EPIC preferred.
What We Offer
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance 401(k) matching and more.
- A thriving inclusive work environment that values your contributions and encourages professional development.
Pay Range: $110000 $131000 per year
If youre ready to take the lead in delivering exceptional service and building a bestinclass Commercial insurance team apply now to join us as ourCommercial Client Service Manager!
Job Type: Fulltime
Pay: $110000.00 $130000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Marcellus NY 13108
Work Location: In person
#LIDL1
Required Experience:
Manager
Employment Type
Full-Time
