Customer Success Manager

Why Youre Important To Us:

As a Customer Success Manager you will help senior leaders at some of the largest most recognisable brands in the world solve their most pressing digital problems through our cutting edge software platform. The role involves a consultative and holistic approach to both digital marketing and client management including building out comprehensive marketing strategies executing and optimising those strategies all while delivering nextlevel results and service.

You will be a strong leader who is looking to directly impact the digital marketing strategy of some of the top logos in history and have a lot of fun while doing it.

If you love the fastpaced environment of a startup digital marketing and working closely with clients then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth.

This position is inoffice for 3 days a week out of our office in the Soho area.

Day In The Life:

• Own the relationship and ultimate success of a dedicated segment of Wunderkinds enterprise customers including initial onboarding strategy development campaign and optimisation and retention
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customers business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas tailored to the unique needs of your clients
• Serve as customer advocate internally while effectively collaborating with internal crossfunctional teams including product management sales engineering and design
• Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services

You Will Stand Out With:

• 2 years of experience in client services account management and/or digital marketing
• Demonstrated success in fastpaced and demanding environments; you relish adversity and overcoming obstacles
• Excellent communication skills and EQ; you enjoy building relationships overcoming push back and high touch client interaction
• Detailoriented with the ability to project manage set priorities and stay organised when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Proactive and energetic attitude with the desire to be a key player on a resultsoriented team
• Entrepreneurial spirit with with a healthy dose of humility

On the fence Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates and dont want it to get in the way of meeting you!

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

Learn More About Our Company Culture and 5 Core Values:

DRIVE UNDENIABLE PERFORMANCE:

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before allowing them to deliver highperforming onetoone messages on websites through emails and texts and in ads at a scale thats not otherwise possible

COME HUNGRY:

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss Gucci Lenovo Cole Haan HelloFresh and more
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities

CARRY EACH OTHER:

• Unwavering commitment to culture community office events and DEI initiatives
• Fully stocked snacks beverages and inoffice weekly catered lunch
• Exceptional management training programs and internal opportunities for 1:1 coaching

BOUNCE BACK:

• Company support and flexibility through all professional and personal development
• • Generous work life balance with unlimited PTO 14 National Holiday closures Summer Fridays Maternity & Paternity leave offerings

RESPECT PEOPLE PRIVACY IDEAS:

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races colors ancestries national origins marital statuses age citizenship disabilities genders or gender identities or Veteran status

Required Experience:

Manager