InvestigatorAdjuster
InvestigatorAdjuster
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 70292 - 89460
1 Vacancy
Job Description
Introduction
The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being a part of an inclusive team of public servants pleaseconsider the following opportunity.
Purpose
The Investigator/Adjuster evaluates all claims filed againstthe City for bodily injury and/or property damage arising from a generalliability or vehicular accident providing recommendations and concluding eachby settlement or denial.
Essential Functions
Analysis and Administration
- Process a high volume of claims filed against the City from initial contact with the claimant to settlement or denial.
- Draft correspondence write denial letters to claimants and their attorneys and draft recommendation letters to the Common Council.
- Review medical reports establish the value of injury claims and negotiate settlements.
- Analyze claims data and investigative reports from City departments.
- Serve as a resource to assist city departments with billing for damages.
- Refer physical inspection of property damage to an approved vendor when field inspection is necessary and review property damage estimates.
- Oversee the work of one clerical staff member by assigning duties outlining methods directing work in progress monitoring progress of assigned work and reviewing completed work.
Investigation and Claimant Communication
- Serve as the first point of contact by responding to questions and complaints from claimants.
- Contact claimants or their attorneys witnesses and city personnel as the investigation requires.
- Inspect property damage and accident sites take photos and canvass for witnesses.
- Answer claim status requests and other general inquiries.
We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.
Conditions of Employment
Required to file a statement of economic interests per theMilwaukee Code of Ordinances Chapter 303Code of Ethics.
Minimum Requirements
- Bachelors Degree in business accounting criminal justice riskmanagement or a closely related field from an accredited college or university.
- One year of fulltime adjusting experience in property causality and/or commercial line insurance in a professional setting.
Equivalent combinations of education and experience may beconsidered.
NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidateseducation as part of the background screening process before extending any joboffers.
Knowledge Skills Abilities & Other Characteristics
Technical
- Knowledge of insurance adjustment practices and principles for claims adjusting.
- Knowledge of applicable laws statutes regulations ordinances and case law.
- Knowledge of investigative methods procedures policies and the laws governing and prescribing the powers and authorities of general liability claims under s. 893.80 Wis. Stats..
- Knowledge of methods and techniques of general liability investigations and the applicable statute of limitations.
- Ability to negotiate settlements.
- Ability to prepare and maintain records including investigative reports activity logs and settlement requests.
- Ability to obtain claimant statements and respond to correspondence and telephone inquiries.
- Ability to gather evidence from a variety of sources; organize verify and analyze the evidence; and draw conclusions.
- Ability to read and interpret workrelated documents including insurance policies police reports medical treatment records and bills.
- Ability to use reasoning to gather information; apply tests of law rules and regulations; and make independent determinations of their applicability.
- Ability to utilize computer software including databases and Microsoft Office products such as Word Excel and Outlook.
Lead Worker/Leadership
- Ability to plan and coordinate work of others to assist with the claims process.
- Ability to appropriately assign duties outline methods direct work in progress monitor progress of assigned work check or inspect completed work.
- Ability to maintain confidentiality regarding personnel matters.
- Ability to foster an environment of inclusion wherein all employees are treated respectfully are valued for their strengths and feel that they can safely express themselves.
Communication and Interpersonal Skills
- Written communication skills to develop business correspondence document investigations and create reports.
- Ability to maintain effective positive relationships with claimants colleagues and other city officials.
- Verbal communication skills to effectively convey information and respond to questions and concerns.
- Ability to work cooperatively and effectively with coworkers and residents whose backgrounds may differ from ones own.
- Ability to actively listen to and understand information presented by others.
- Ability to persuade others and negotiate agreements within given parameters.
Judgement/Organization/Analytical Skills
- Ability to effectively use independent judgment.
- Ability to perform well under pressure and handle difficult interactions with claimants.
- Ability to gather data from multiple sources and implement the appropriate course of action.
- Ability to complete a high volume of claims within strict deadlines.
- Ability to plan and organize work adjust to changing priorities and achieve objectives within deadlines.
- Integrity honesty and ability to maintain confidentiality.
- Ability to serve as an effective steward of citywide resources.
Current Salary
The current salary range (Pay Range 2IX) is$68244$86854annuallyand the resident incentive salary range for City of Milwaukee residentsis$70292$89460annually.Appointment above the minimum ispossible based upon level of experience and other qualifications and is subjectto approval.
BENEFITS
The City of Milwaukee provides a comprehensive benefitprogram that includes the following:
- Wisconsin Retirement System (WRS) Defined Benefit Pension Plan
- 457 Deferred Compensation Plan
- Health and Dental Insurance
- Paid Parental Leave
- Alternative Work Schedules
- Long Term Disability Insurance
- Group Life Insurance
- Tuition Benefits
- Paid Vacation
- 12 Paid Holidays
- Paid Sick Leave and other paid leaves
- Flexible Spending Arrangement
- Commuter Value Pass
For full details of the benefits offered by the City ofMilwaukee please visit Process THE SELECTION PROCESS will be job related and will consistof one or more of the following: an evaluation of education experience and/orresponses to supplemental questions; a written or performance test astructured interview or other assessment methods. The Department of EmployeeRelations reserves the right to call only the most qualified candidates tostructured interviews and performance examinations. Structured interviews mayinclude written exercises. Selection process component weights will bedetermined by further analysis of the job. INITIAL FILING DATE The selection process will be held assoon as practical after the deadline listed above. Receipt of applications maybe discontinued at any time after this date without prior notice. Howeverrecruitment may continue until the needs of the City have been met. Qualifiedapplicants will be notified of the date time and place of the selectionprocess components. Unless otherwise required by law the City of Milwaukeewill not provide alternative selection process dates or times. The applicant isresponsible for attending all phases of the job selection process at the timeand place designated by the City of Milwaukee. EEO 204 The City of Milwaukee values and encourages diversity and isan equal opportunity employer.Additional Information
Conclusion
Employment Type
Full-Time
Key Skills
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved