Guest Service Agent
Guest Service Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Guest Service Agent
Location: Boston Yacht Haven Boston MA
Job Type: FullTime
About Us:
Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our teamsomeone who thrives in a fastpaced environment loves meeting new people and enjoys providing toptier hospitality.
Who You Are:
- A pleasant communicator who can connect effortlessly with diverse guests.
- A hardworking detailoriented and energetic individual who enjoys problemsolving and taking initiative.
- Someone who thrives in a team environment but can also handle responsibilities independently.
- Passionate about hospitality customer service and creating unforgettable guest experiences.
Key Responsibilities:
- Welcome and assist guests with checkin checkout and concierge services ensuring a seamless experience.
- Provide exceptional customer service answering inquiries about the hotel marina and Boston attractions.
- Handle reservations phone calls and guest requests with professionalism and efficiency.
- Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
- Process payments handle invoices and maintain accurate records.
- Crosstrain to assist with marina and backofthehouse responsibilities.
- Assist with special guest requests VIP services and marina operations as needed.
- What Were Looking For:
- Ability to read write speak and communicate effectively in English. Bilingual in Spanish is also a plus!
- Previous hospitality or customer service experience is a plus but a positive attitude and willingness to learn matter most! We do provide full training!
- Ability to multitask stay organized and handle busy shifts with a smile. :
- Ability to sit and stand for periods of time lift push pull and carry up to 20 lbs.
- A problemsolver who can think on their feet and deliver solutions with confidence.
- Shifts are between 8 AM to 6 PM. Flexibility to work any day with a rotating schedule weekends and holidays as needed.
Why Join Us
- Opportunities for career growth in a luxury hospitality setting
- A beautiful waterfront work environment
- A supportive and fun team culture
- Employee discounts marina perks and more!
If youre a motivated customerfocused individual looking for an exciting opportunity in luxury hospitality we want to hear from you!
Apply Today:
We are an equal opportunity employer. All are encouraged to apply. Apply online only.
We look forward to welcoming you aboard!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
