Senior Application Systems Engineer - New
Senior Application Systems Engineer - New
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Salary Not Disclosed
1 Vacancy
Job Description
Department: Office of the Chief Information Officer
SUMMARY
The position plays a pivotal role harnessing technology to drive and optimize business strategies while enhancing operational efficiencies. Tasked with overseeing a wide portfolio of applications spanning multiple client departments this role involves not only providing advanced technical support but also spearheading transformative initiatives to enhance business processes.
This position assumes responsibility for administering maintaining and refining robust policies and procedures. They lead the implementation of advanced security protocols leveraging their extensive expertise to safeguard sensitive information and mitigate potential risks effectively. Additionally this senior professional serves as a key advisor offering strategic insights and recommendations to further align technological advancements with overarching objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ongoing Administration
- Lead engagement with departments to better understand and define their longterm vision and strategy for use of enterprise level applications.
- Capture analyze and deliver meaningful insights from application usage and metrics.
- Work with vendors to understand and resolve escalated issues before users are impacted.
- Respond to issues reported by users; research and resolve issues in a timely fashion.
- Perform advanced application support including but not limited to: application setup configuration implementation integration maintenance updates user access permissions security and privacy. It also involves troubleshooting researching user problems and resolving production issues.
- Perform compliance maintenance ensuring existing infrastructure applications and business processes meet with current and future regulatory controls placed on the organization (GAAP PCI HIPPA).
- Provide excellent customer service: communicate in a friendly and professional manner empathize with users on system issues.
- Have a deep understanding of application functionality attending training and/or reading documentation.
- Participate in vendor user groups and online listservs and review contents of vendor updates to ensure optimization of the capabilities of the assigned applications.
- Perform maintenance of existing and drafting of new application documentation to support the Applications Team and the organization.
- Mentor and coach application system engineers.
- Update work tracking tools and other administrative tasks.
Project Activity
- Participate on project teams as the enterprise application solutions lead.
- Work with users to understand and help define scope and requirements of the project.
- Supports change management and adoption with training and communication.
- Use technical and analytical skills to determine best approaches to tailoring systems to meet project requirements.
- Implement configuration changes.
- Develop and execute test scenarios based on requirements.
STAFF MANAGEMENT AND JOB CONTACTS
Reporting Relationships
Supervisor: Enterprise Application Engineering Manager
Supervises: None
Regular Contacts
This position has regular contact with senior management TFCCS employees department managers service departments vendors Enterprise Application Engineering and Engineering peers and the Service Desk.
JOB REQUIREMENTS
Education/Experience
- Bachelors degree in Computer Science Engineering or equivalent experience.
- 5 years experience as an Application Engineer or similar experience or relevant software development experience.
Knowledge/Skills
- Excellent interpersonal communication (written verbal listening)and presentation skills are required.
- Ability to learn new vendor applications quickly and utilize application tools to tailor systems to meet user requirements.
- Understanding of data modeling database management project management business analysis and business process mapping is a plus.
- Experience gathering requirements and writing users stories is desired.
- Business application support and business process expertise is expected.
- Software development experience and/or coding experience is a plus.
- Preference given to individuals with prior experience administering human resource management systems and/or accounting and financial management software.
Work Environment
Preference for onsite work in Boston.
Engagement with Christian Science
- Mother Church membership preferred.
- Primary Class instruction preferred.
In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Required Experience:
Senior IC
Employment Type
Full-Time
