Customer Service Representative Anchorage
Customer Service Representative Anchorage
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact we invite you to join our dedicated team.
What You Will Do:
As a Customer Service Representative you will play an essential role within our Customer Accounting department reporting to the Supervisor of Customer Accounting. The Customer Service Representative serves as ENSTARs point of contact for assisting customers in person over the phone and email with requests/questions regarding initiating and discontinuing service billing payments and account changes. This position also creates work orders via online system for the operations department and assists with general concerns and complaints. After six 6 months of employment successful candidate may be eligible for up to 50 remote work and/or flex schedules.
Your responsibilities will include but are not limited to:
- Respond to customer questions and concerns via phone (call center environment) customer service lobby and through correspondence.
- Enter customer applications and miscellaneous changes into ENSTARs Customer Care and Billing (CC&B) software system.
- Initiate work orders for the Meter Reading Service Distribution and Measurement departments via computer software system; process work orders for customers.
- Research account and billing discrepancies; perform account adjustments as necessary.
- Crosstrain with other department tasks.
What You Will Bring:
Required Qualifications
- High school diploma or equivalent.
- One year of prior customer service experience call center experience preferred.
- Proficiency with Microsoft Office Suite specifically Excel and Word.
- Strong math accounting and clerical skills.
- Strong verbal and written communication skills.
- Ability to type 50 wpm 10key by touch.
- Tenkey calculator by touch.
- Professional telephone etiquette.
- Professional personal appearance.
- Enthusiastic and energetic customer service attitude.
- Prior utility industry experience is desirable but not required.
- Ability to pass a drug background credit past employment and driving record screening.
Preferred skills and qualifications:
- Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
- Ability to assist customers effectively and professionally in a demanding multitask environment.
- Effective oral and written communication skills to effectively communicate policies and procedures to others.
- Ability to use general office equipment such as computer fax phone copier etc.
- Strong customer service skills including active listening prompt service followup value added service onecall resolution and customer appreciation.
- Ability to convey information clearly effectively and professionally.
- Active listening skills: attentiveness when listening to others to understand ask appropriate questions etc.
- Ability to perform basic math (add subtract multiply divide) quickly and correctly.
If you meet most but not all of the positions qualifications you are still encouraged to apply.
What We Will Provide:
ENSTAR is committed to your professional development and your overall health and safety. When you join our team here is what you can expect:
- Comprehensive health dental prescription and vision benefits
- 401(k) plan with generous company contribution
- Insurance coverage for Life AD&D and LongTerm Disability
- Employee Assistance Program
- Education Assistance Program
- Wellness Program
- Generous leave policies
- A safetycentric culture
Inclusive Workplace:
At ENSTAR we are dedicated to an inclusive workplace that celebrates the unique strengths perspectives and experiences of all our employees. We believe that our differences empower us to become a stronger team leading to better decisions innovation and business results.
Ready to Join Us
If you are eager to be part of our team and make a difference in the energy industry please apply via ApplicantPro at: Job Listings ENSTAR Natural Gas Company LLC Jobs. Qualified applicants who wish to be considered for the above position must submit a completed signed application via ENSTARs online application system at under Career Opportunities.
The statements contained in the job description are intended to describe the general nature of tasks and responsibilities. It is not intended to be an exhaustive list of all job duties assigned. Other duties will be assigned as appropriate.
ENSTAR IS AN EQUAL OPPORTUNITY EMPLOYER
For more information contact Lauren Guinotte in Human Resources at.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
