IT Technical Support Engineer MSP - Level II
IT Technical Support Engineer MSP - Level II
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Salary Not Disclosed
1 Vacancy
Job Description
- 401(k)
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Our Level II Technician requires both proven experience with technology and outstanding personal and customer service communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. The Level II Technician has handson expertise solving our clients daytoday technology issues (Windows and email config PC server and workstation configuration networking virtualization (VMware) cloud services (Azure AWS) and much more). Secondarily you will work jointly with sales to provide presales and postsales support including tasks such as discovery meetings site visits proposals and technical presentations technical assessments implementation and ongoing technical account management. A positive serviceoriented teamoriented communicative personality is a must.
- Minimum of five years handson experience configuring troubleshooting and repairing networking equipment Windows servers and workstations Active Directory and MS365
- Three years of experience in a clientfacing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and timemanagement skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Resultsoriented selfmotivated energetic professional reliable and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (Remote Monitoring and Management) tools is a plus
- Ability to problem solve at a high level extraordinary customer service skills strong multitasking and organizational skills
- Sales training/experience is a plus
- Valid Driver License and ability to drive to customer locations when required.
- CompTIA Net and/or CompTIA Security
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIECisco certifications are a real plus
- AutoTask and NinjaOned experience are not required but will stand out since we use those daily.
- We offer competitive wages challenging work career opportunities a pleasant work environment and ongoing training
- One location
- No
- 8 hour shift
- Are you able to work in Stuart FL 34994
- Are you willing to undergo a background check
- College or equivalent (Preferred)
- Windows: 5 years (Preferred)
- IT Service & Support: 3 years (Preferred)
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Employment Type
Full-Time
