Customer Support Assistant - 12148
Customer Support Assistant - 12148
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Salary Not Disclosed
1 Vacancy
Job Description
Position:Customer Support Assistant
Working hours: 8am to 5pm (GMT) 6 days a week (one day off during the week) work over the weekends
Salary Range: $USD/month depending on experience
Company Overview: Our organization operates within the shortterm rental sector offering premium accommodations to global clientele. We are dedicated to delivering exceptional customer service to guarantee a smooth and satisfactory experience for both guests and hosts. We seek a proactive clientcentric individual to integrate into our support team and elevate our service standards.
Job Responsibilities:
- Addressing Guest Inquiries and Complaints:
- Manage guest inquiries provide prompt responses and resolve issues to ensure a positive client experience.
- Address guest complaints with professionalism ensuring swift resolution and maintaining a high level of client satisfaction.
- Coordinating Maintenance and Repairs:
- Collaborate with the maintenance department to coordinate and schedule necessary repairs and maintenance requests.
- Ensure properties are maintained in excellent condition for guest arrivals and during their stays.
- Overseeing Checkins/Checkouts and Lockouts:
- Manage seamless checkin and checkout procedures for guests ensuring all necessary information is provided.
- Assist with lockout situations ensuring timely resolution and minimal disruption to guest stays.
- DirectorLevel Communications (Potential for Advancement):
- Communicate with senior management as required providing updates on guest matters feedback and operational challenges.
- Propose recommendations for enhancements to customer support procedures and the overall guest experience.
- Listing Updates and Management (Potential Involvement):
- Assist in updating property listings with accurate details including pricing availability and amenities.
- Support hosts with listing optimizations and ensure all information is current.
Qualifications:
- Atleast 2 years experience in customer service or hospitality is preferred.
- Superior communication skills both written and verbal.
- Ability to manage challenging situations with empathy and professionalism.
- Meticulous attention to detail and capability to multitask in a dynamic environment.
- Adaptability and ability to thrive in a dynamic and evolving industry.
- Experience with property management or booking platforms (such as Airbnb/ is advantageous.
- Strong problemsolving abilities and the capacity for quick thinking.
Additional Skills/Attributes:
- Proficiency in office software and customer management applications.
- Ability to function effectively both independently and as part of a team.
- Flexibility to assume additional responsibilities as the role evolves.
Employment Type
Remote
Company Industry
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
