Senior Manager Experiences
Senior Manager Experiences
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Salary Not Disclosed
1 Vacancy
Job Description
The onsite Senior Manager Experiences is a key role in developing and carrying out unique experiences for guests and team members alike. The Senior Manager of Experiences will also be the onsite point person for organizing and managing membership experiences communication and engagement. Experiences will be aligned with the Soul of the Place which is the unique identity and personality of each Auberge property.
- Lead the strategy development and of all onproperty experiences including the creation of a monthly programming calendar and seasonal experiences guide that reflects the resorts values and brand identity
- Develop negotiate and execute highprofile partnerships activations and pressworthy events that enhance visibility and deepen brand storytelling
- Define and implement an annual experience strategy focused on highimpact initiatives that drive guest engagement revenue and longterm brand equity
- Collaborate crossfunctionally to plan project manage and execute weekly activities classes and signature events that create lasting memories for guests and members
- Assist in the creation of daily rituals and amenities that bring the spirit of the resort to life for guests and the local community
- Curate design and sensory elements across the property (including event spaces guest collateral uniforms and dcor) to ensure cohesive and elevated touchpoints throughout the guest journey
- Establish relationships with local partners and vendors to enhance our unique brand story
- Provide team training and resources for the Sales Reservations and Itinerary Design teams to support booking and guest communication around experiences
- Identify opportunities to enhance customize or surprise and delight guests based on feedback performance insights and strategic opportunities
- Develop internal processes that deepen the resorts position as an experienceled property within the Auberge Resorts Collection
- Develop standard operating procedures (SOPs) and oversee the daytoday operations of all experiences including managing and mentoring Experience Coordinator and activities assistants to ensure consistent and excellence across all activations
- Oversee the Experiences department budget ensuring thoughtful allocation purchasing and forecasting while tracking performance metrics to drive financial viability and continuously optimize future offerings
Pay Range: $110000/year $120000/year
Qualifications :
- Minimum of 8 years of work experience in the hospitality industry (hotels and resorts restaurants or wineries)
- Minimum of 8 years of demonstrated experience with developing and executing personalized experiences including coordinating and producing events activities programming and highprofile partnerships
- Demonstrated ability to manage and lead multiple team members in a fast paced environment
- Experience with management of outside vendors to source and maintain onbrand talent
- Demonstrated entrepreneurial approach combined with a positive and curious demeanor
- Excellent project management and communication skills
- Extensive knowledge of the local area including; recreation restaurants events sights and other attractions
- Ability to work a flexible schedule including weekends and holidays according to department needs.
- A discerning eye for design style and unique experiences
Additional Information :
Auberge Resorts Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the bestloved operator of oneofakind luxury properties and experiences. Auberge is a family of intimate oneofkind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local experienceled romantic and stylish these hotels hum with a vibrancy that is both refined and relevant.
Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or genetics. In addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
