CNIC N6 Helpdesk Support - Naples Italy
CNIC N6 Helpdesk Support - Naples Italy
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Job Description
Position Description
Are you a Helpdesk Support Specialist looking for a place where you can make an impact every day Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Naples Italy.
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition analysis and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
This position is contingentupon your ability to maintain/transfer your Secret Clearance
In this role you will:
- Manage and resolve network and or domain user trouble calls.
- Perform the activation or reactivation of telecom services.
- Support the creation recreation and/or troubleshooting of user domain accounts to include SIPRNet and NIPRNet user accounts and reviewing and or approving the necessary request related forms.
- Support the implementation installation maintenance and upgrades of user SIPRNet NIPRNet and telephone drops.
- Support in the acquisition implementation installation maintenance and upgrades of data encryptors.
- Support the implementation installation setup maintenance and upgrades of Video Teleconferencing (VTC) endpoints as well as providing VTC support to users to include VTC endpoint meeting setup and troubleshooting.
- Support the installation maintenance and upgrade of needed cable infrastructure such as fiber optic cables copper Ethernet cables and the required cable infrastructure pathways.
- Support the implementation installation setup maintenance and upgrades of telephones to include Voice over Secure IP (VoSIP).
- Support the application/acquisition maintenance troubleshooting and upgrades of domain connected user computing platforms.
- Provide assistance in the application/acquisition installation maintenance troubleshooting and upgrades of printers scanners fax machines and other noncomputing platform office essential systems.
- Provide assistance in the application implementation and testing of security policies for user domain computing platforms.
- Develop and perform site surveys and determine requirements needed to support user domain requirements.
- Develop cost estimates of user requirements and providing the cost estimate to the appropriate approving authority and procurement officer for procurement when needed.
- Train users of the system that they are supporting or system that they are providing when required.
GET TO KNOW YOUR RECRUITER!
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group plc. In North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk atoption 1. Please note due to EEOC/OFCCP compliance Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a governmentissued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.
Employment Type
Full-Time
Key Skills
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