Client Service Associate
Client Service Associate
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$ 55 - 65
1 Vacancy
Job Description
Firm Overview
We are a secondgeneration femaleled financial advisory practice in the community of St. Cloud MN. We are passionate about our community and the work we do with our clients. Our comprehensive wealth management process includes a combination of financial planning retirement income planning and relationship management. We go far beyond investment advice and help our clients with a full spectrum of topics including those they have yet to face. We are a small team and collaborate closely to care for our clients. We are energetic collaborative and client service focused. Our clients always come first. We expect top performance and a cando committed attitude from all team members.
Position Overview
Our firm is looking for a Client Service Associate to support our advisors our clients and our continued growth. This is a critical role in our organization. This position is responsible for facilitating and maintaining ongoing client support answering general inquiries handling various client matters researching and resolving client service issues and preparing required documents. You are going to be tech savvy an adopter of change and always willing to help. You are naturally curious love organization and detail work. You have been in the business awhile and understand many if not all client situations even when complex. Because of this you are proactive and able to help clients and your advisors steer clear of landmines.
Previous experience supporting a financial advisor is required. Securities licensing (SIE/7/63 is highly preferred with at least one license being required. An attractive compensation and benefits package awaits the successful candidate.
Position Duties and Tasks
- Answer telephone inquiries from clients:
- Deliver concierge service to clients in phone and in person great conversationalist
- Ask questions and be able to articulate problems/issues to Advisor
- Handle calendar for Advisor including set up and confirmation of review meetings as needed
- Setup and maintain client management system
- Create client meeting portfolio summary
- Handle routine service matters for client accounts to include processing name and address changes account applications bank authorizations beneficiary changes etc.
- Service existing clients including processing retirement distribution paperwork for changing investments preparing for client reviews etc.
- Provide marketing support for the office to include:
- Sending marketing brochures to clients and prospects at direction of Advisor
- Following up on referrals leads prospects or clients with letters or notes signed by Advisor
- Handling unsolicited calls from prospects to schedule appointments or refer to Advisor
- Assist in coordinating seminars or client appreciation events
- Ensure branch office meets the broker/dealers compliance requirements
- Record all transactions on appropriate logs and blotters
- Set up client files both paper and electronic correctly and obtain necessary information
- Track continuing education for licensed professionals
- General office responsibilities will include basic accounting revenue tracking mail management tending to the lobby and client meeting areas and decorating for holidays
- Assist with other duties and projects as assigned
Position Requirements
- Fouryear college degree highly preferred
- 1 years experience in financial service industry required
- SIE Series 7/63 securities license highly preferred; or able to obtain within 90 days; at least one license required
- Knowledge of Broker Dealer and Investment Advisory Regulations a plus
- Intermediate to Advanced knowledge of Microsoft Excel Word and PowerPoint
- Excellent written and verbal communication skills; excellent telephone manner
- Ability to work independently and in a team environment
- Ability to multitask organize and manage multiple detailed tasks under deadline in a fastpaced environment
- Strong attention to detail problem solving and analytical skills
Required Experience:
IC
Employment Type
Full Time
