Duties and Responsibilities
- Philosophy
- Supports the centers ideology mission goals and objectives
- Performs in accordance with the centers policies and procedures
- Follows the centers standards for ethical business conduct
- Conducts self as a positive role model and team member
- Recognizes patients rights and responsibilities and supports them in performance of job duties
- Participates in center committees meetings inservices and activities
- Communication
- Communicates effectively and professionally with patients visitors physicians and coworkers
- Interacts with others in a positive respectful and considerate manner
- Financial practices
- Uses center resources appropriately and avoids wasteful practices
- Reports wasteful practices
- Analyzes work area and makes recommendations for potential costeffective improvements
- Compliance program
- Contributes to the progress and development of the centers adopted compliance program
- Performs according to established compliance policies and procedures
- Performanceimprovement program
- Contributes to the progress and development of the centers adopted performanceimprovement program
- Performs according to established performanceimprovement policies and procedures
- Safety/riskmanagement program
- Adheres to safety policies and procedures in performing job duties and responsibilities
- Maintains responsibility for safe work area by reporting to safety officer or designee observed or suspected safety violations hazards and policy/procedure noncompliance
- Responds to emergency situations with competence and composure
- Reports observed or suspected medical emergencies notifies appropriate personnel and responds appropriately
- Identifies center emergency situations (e.g. fire disaster) and notifies appropriate personnel and external agencies
- Professional competence
- Participates in continuing education and other learning experiences
- Shares knowledge gained in continuing education with staff
- Maintains membership in relevant professional organizations
- Seeks new learning experiences by accepting challenging opportunities and responsibilities
- Welcomes suggestions and recommendations
- Receptionist duties
- Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party
- Receives and distributes all mail and special deliveries
- Greets patients and provides necessary paperwork for completion
- Notifies appropriate nursing staff that patient is present after patient has completed paperwork
- Keeps track of patients family patients driver etc.
- Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality
- Prints out all labels forms etc. for patient charts and assembles charts before appointment
- Calls appropriate agencies for assistance in case of emergency
- Performs other miscellaneous office/clerical duties as needed
- Billing duties (if billing/collections done inhouse)
- Stamps the back of each check with deposit stamp at time of receipt
- Makes copies of all checks with EOBs received in mail credit card slips and cash received from patients
- Separates EOBs from checks and attaches original EOB to copy
- Issues appropriate duplicate receipts when receiving payments by cash or check directly from patients
- Verifies credit cards if used and issues appropriate duplicate receipts
- Posts all checks credit card slips and cash received to paymentsreceived log showing type of payment separately
- If there are separate billing accounts (i.e. center anesthesia physicians) sorts and posts each to separate paymentsreceived log
- Balances log to cash/checks/credit card payments
- Completes deposit log for patient and insurance payments
- Completes separate deposit log for other types of payments (e.g. refund of overpayment from accounts payable etc.
- If there are separate billing accounts (i.e. center anesthesia physicians) sorts and posts each to separate deposit logs
- Balances deposit log to paymentsreceived log less credit card payments
Responsibility for Assets
- Responsible for incoming cash checks and credit card receipts until balanced and delivered to business office manage
Qualifications
- Cooperative work attitude toward coemployees management patients visitors and physicians
- Ability to promote favorable center image with physicians patients insurance companies and general public
- Ability to make decisions and solve problems
Requirements
- High school diploma or GED certificate
- Training or courses in business office activities preferred
- Good typing skills
- Good communication skills
- Good computer skills
- Strong ethical and moral character reference
- Bilingual Preferred but not necessary
- Medical receptionist experience
- ASC experience preferred
Job Quality
- Accuracy
- Attention to detail
- Timeliness
- Organization
- Little supervision needed to accomplish task
- PTO
- Paid Holidays
- Medical and Dental Benefits
- 401k available
Dependability
- Attendance
- Punctuality
- Ability to follow instructions
- Ability to meet deadlines
Physical and Mental Requirements
- Ability to sit stand and walk
- Visual and auditory acuity for frequent use of computer and telephone and occasional use of other office equipment
Working Conditions
- Well lit and ventilated with nonhazardous and hazardous equipment
- Category III: exposure to bloodborne pathogens and may encounter chemical hazards
Reports to
Contacts
- Patients
- Patients family/significant others
- Physicians and physician office personnel
- Administration
- Medical director
Pay Based upon Experience