Japanese Operations Supervisor
Japanese Operations Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule: Monday to Friday 8am 5pm with minimal OT of 30 mins to 1 hour depending on the business needs
Responsibilities:
- Supervise 15 bilingual agents
- Assist in developing and streamlining procedures
- Coach motivate reward counsel and assist with disciplinary actions as necessary
- Provide quality service to both internal and external customers on and offline.
- Assist agents with customer interaction on situations requiring special handling take customer
calls. - Ensure open flow of communication between agents supervisors and management
Requirements:
- Must be proficient in using the Japanese Language
- Fluent in English
- Has at least 1 year of experience as a team leader
- Amenable to work in Eastwood Quezon City
Nice to have:
- Has experience in the BPO industry as a Team Leader
- Knowledge in the BPO industry
- Has experience in sales
Employment Type
Full Time
