Officer - Control Room
Officer - Control Room
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Job Description
Security Communication Officers perform work of routine difficulty in the operation of a central alarm station using computers and various communications equipment initiating proper response for emergency and nonemergency situations. Operate and monitor a wide array of moderately complex computer driven equipment including systems for life safety security panic alarms/access control closed circuit television and building automation systems. These tasks call for handson alarm programming and system software troubleshooting. Receive emergency and nonemergency calls for security service and medical assistance. Dispatch security officers and facilities personnel using two way radio or telephone. Prioritize calls and initiate appropriate action based on incident and importance. Query callers to obtain detailed incident information record all officer duties and activities via detailed activity reporting system ActTrack and maintain a detailed TMA work order system for facilities personnel. Notify appropriate managers or supervisors of critical alarm conditions on a 24hour basis.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.
Qualifications
A high school diploma or GED equivalent.
Two years of security and/or facilities communication center experience required.
College degree will substitute for experience.
Experience with Windows 95 or NT a must.
Should have working knowledge of CCTV Security and Facilities systems and the ability to manage alarm dispatching and the facilitation of equipment work orders.
Must be a problem solver and maintain the ability to make sound decisions without direct supervision during stressful situations. The proper candidate will be detail oriented mission driven and be able to continuously multitask. Proper selfmotivational as well as organizational skills are a must.
Effective human relation skills are required for interacting with all levels of Mayo staff physicians and customers.
Demonstrates behaviors consistent with those identified as Mayo Core Principles.
None
During the selection process you may participate in an OnDemand (prerecorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to rerecord your answer to each question Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
