Advisor Customer Care Front Office - Finnish Norwegian mfd
Advisor Customer Care Front Office - Finnish Norwegian mfd
Posted on :
25-04-2025
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1 Vacancy
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Job Description
JOIN OUR TEAM
As Advisor Customer Care Front Office for Finland or Norway you will contact our Finnish or Norwegian customers and help them with inquiries related to their orders. In this role you will support establishing our new markets and be at the forefront of driving a premium customer experience. Please submit your application documents in English. This position is unlimited and located inMunich.
WHAT YOULL DO
- being the prime contact point for our Finnish or Norwegian customersby phone email and our business WhatsApp account
- processing requests about payments orders cancellations and returns
- answering questions about our websites products and the ordering process
- handling feedback from our customers continuously improving our offering and shopping experience
YOU COME WITH
- relevant experience in the field of customer care
- passion for customer satisfaction and drive to provide premium customer experiences
- excellent social and problemsolving skills
- friendly positive and motivated personality
- fluency in Finnish German English and Norwegian is a plus
WHY WESTWING
Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:
- an inspiring international informal and nonpolitical environment for you to take ownership and grow your career
- a unique culture based on trust support and collaboration where we foster open communication with our biweekly Company AllHands feedback channels like Officevibe and regular Q&A sessions
- flexible working mode: roughly 60 remote 40 inoffice working policy
- up to 4 weeks temporary workfromanywhere per year
- only for Equity roles a competitive compensation package including salary benefits and equity
- 30 days of paid vacation per year
- a beautiful centrally located and dogfriendly office with free beverages cafeteria with different lunch options open spaces and sunny terrace
- 40 off Westwing Collection in our shop 25 off all thirdparty brands 10 family & friends voucher Westwing Vouchers for special occasions
- regular and legendary company and team events like Movie Nights Oktoberfest Summer Parties and more
- health and wellbeing offerings including sports membership mental health support and coaching vaccinations skin checkups and more
- discounted green mobility options with public transport or JobRad
- company daycare Westwing Wichtel next to our HQ office and cooperation with Elly & Stoffl a multilingual daycare with several locations in Munich
- subsidized company pension scheme
- Social Impact Day p.a. to use for doing good for environment and/or society
ABOUT US
Westwing Europes #1 in Beautiful Living ecommerce is present in 13 European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europes premium onestop destination for Design Lovers it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop Daily Specials Stores the B2B Service (Westwing Business) and the Westwing Design Service. Westwings team works together on its shared purpose to Excite people to create homes that unlock the full beauty of life. Founded in 2011 Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
Our team is a diverse group of professionals aiming for high performance working together at a fast pace in an inspiring international and informal environment that enables you to grow your career while working with a brand and products our customers love. Were made up of passionate people who are creative enough to disrupt the status quo brave enough to fail and smart enough to win. So come be part of the wow you work at Westwing crowd.
Diversity is deeply rooted in our culture. Our mission doesnt stop to inspire only your design choices it continues to embrace an inclusive lifestyle filled with respect to everyones uniqueness cultural differences and equal opportunity.
Our team is a diverse group of professionals aiming for high performance working together at a fast pace in an inspiring international and informal environment that enables you to grow your career while working with a brand and products our customers love. Were made up of passionate people who are creative enough to disrupt the status quo brave enough to fail and smart enough to win. So come be part of the wow you work at Westwing crowd.
Diversity is deeply rooted in our culture. Our mission doesnt stop to inspire only your design choices it continues to embrace an inclusive lifestyle filled with respect to everyones uniqueness cultural differences and equal opportunity.
Department
Customer Care
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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