Medication Assistance Advocate

Medication Assistance Advocate

Days Fulltime

Location:Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa Illinois & Wisconsin.

The Medication Assistance Advocate (MAA) will administer the Medication Assistance Program on behalf of the health system. This multifaceted role requiring expertise in Pharmacy and Billing with an understanding of Case Management and Social Work facilitates financial assistance for patients related to medications. The MAA will qualify patients for enrollment secure appropriate documentation track requested and received products track reimbursements and maintain professional working relationships with medical and hospital staff. The Advocate will utilize database management to develop site specific reports. This position also requires professional presentation and communication skills and a working knowledge of medications.

At UnityPoint Health you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities no matter what life stage youre in. Here are just a few:

• Expect paid time off parental leave 401K matching and an employee recognition program.

• Dental and health insurance paid holidays short and longterm disability and more. We even offer pet insurance for your fourlegged family members.

• Early access to earned wages with Daily Pay tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Medication Advocate

• Identify and enroll qualified patients for medication assistance programs related to their therapy/medication.
• Utilization of software to run timely reports and receiving referrals from other members of the health care team.
• Secure and review applicable paperwork/applications to facilitate patient enrollment in programs.
• Execute logistics of assistance programs including but not limited to product replenishment co pay reimbursement payment arrangements prescription cards coupons and foundations.
• Responsible for establishing and executing communication to keep patients informed and knowledgeable about the medication assistant program and financial obligations.
• Responsible for identifying when a patient should be requesting a new supply of medication by establish and maintain tracking tools reports and other resources.
• dentify when an action is needed by a provider contact the provider initiate the application and contact the patient.
• Monitor posting of payments and reimbursements
• Track monitor and report metrics to Supervisor timely.
• Research errors discrepancies and patient inquiries demonstrating premium customer service.
• Responsive to questions inquires from both internal and external customers.
• Communicate concerns discrepancies and other issues to Supervisor or appropriate leadership

Education:

• High school graduate or general education degree (GED)

Experience:

• Pharmacy Technician experience
• Proficient with computer applications especially Microsoft Excel

Licenses/Certifications:

• As required by work sites state Board of Pharmacy registered as a Pharmacy Technician
• As required by work sites state Board of Pharmacy Certified Pharmacy Technician
• Valid drivers license when driving any vehicle for workrelated reasons.

Knowledge/Skills/Abilities:

• Reads writes comprehends and speaks fluent English
• Computer knowledge using word processing spreadsheet email and web browser
• Provides written and verbal communication suitable to receiver of communication