Senior Technical Writer
Senior Technical Writer
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Salary Not Disclosed
1 Vacancy
Job Description
Background: The Technical Writer will engage with Customer Service leadership project managers training specialists subject matter experts (SMEs) and endusers to gather accurate information and ensure documentation reflects processes and procedures accurately.
- They will create clear comprehensive and userfriendly documentation/media including:
- User manuals and operational guides (e.g. user guides quick reference guides)
- Training materials (e.g. brochures presentations)
- Standard Operating Procedures (SOPs) for maintenance and troubleshooting
- Instructional Videos
Duties / Responsibilities
- Creates documentation including standard operating procedures quick reference guides user guides training manuals brochures afteraction reports and instructional videos.
- Determines the clearest and most logical way to present information and/or instructions for greatest reader comprehension and writes and edits technical documentation accordingly.
- Proofread prepared documents to ensure adherence to grammatical and formatting standards.
- Elicits documentation from the Customer Service Department to be stored in the Customer Service Technical Documentation Repository formats and uploads documentation to the Customer Service Technical Documentation Repository and Comprehensive Repository.
- Media content and textual information for videos will be elicited from the video requestor formatted and developed in alignment with the requestors needs compliant with accessibility and quality standards and saved to Microsoft Stream.
- Education: Bachelors degree in English Communication Business Management or a related field
- General Experience: Six 6 years of seniorlevel experience. Ten years of relevant experience may be substituted in lieu of a bachelors degree.
- Minimum of 6 years of experience in a technical writing position
- Specialized Experience AP style guide experience (Preferred); SOW and RFP development experience (Preferred)
- Skillset Technical Skills: Proficient in documentation tools and version control. Understanding of software and project development processes.
- Writing Skills: Capable of clear and concise writing tailored to various audiences with strong editing and familiarity with style guides.
Required Experience:
Senior IC
Employment Type
Full Time
