Service BDC Agent
Service BDC Agent
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Job Description
About Us
Prestige Auto Group Ontario is the name behind Oakville Nissan Oakville INFINITI and Woodbine Nissan three leading dealerships delivering exceptional service and premium vehicles across the Greater Toronto Area. At our Oakville locations we combine innovation luxury and convenience to create an elevated ownership journey. Were dedicated to putting people first whether theyre behind the wheel or part of our growing team.
We are looking for a motivated organized and customerfocused Service BDC Agent to join our Oakville Nissan and Oakville INFINITI team. This is a fulltime inperson position with longterm growth potential in a dynamic and supportive environment.
What Youll Do
As the voice behind our Service Department youll play a crucial role in building longlasting relationships with our customers by keeping them informed engaged and cared for throughout their ownership experience.
Your daily responsibilities will include:
Managing inbound and outbound calls emails and text communications with customers in a professional and friendly manner.
Booking and confirming service appointments for both Nissan and INFINITI customers.
Sending timely appointment reminders and service notifications.
Following up with customers postservice to ensure satisfaction and encourage future loyalty.
Providing service updates and status reports on vehicles in the shop.
Acting as a liaison between service advisors and customers offering a seamless and transparent experience.
Documenting all communications and actions in CRM tools and BDC tracking systems.
Maintaining uptodate customer records and following internal accountability protocols.
Collaborating with the Service Manager and team to implement process improvements.
Adapting to dealershipspecific software evolving technologies and digital tools.
Who You Are
Youre a highperforming individual who takes pride in your communication skills and attention to detail. You bring a proactive customerfirst mindset to every interaction.
The ideal candidate has:
Strong communication skills (phone email and written) with a warm and professional tone.
Excellent organizational and multitasking abilities in a fastpaced environment.
A selfmotivated work ethic with the ability to work independently and follow through on tasks.
A positive teamoriented attitude and respect for leadership direction.
A willingness to learn dealership systems and adapt to digital tools (experience with CDK PBS or other DMS/CRM tools is an asset).
Customer service experience (automotive experience preferred but not required).
Basic proficiency with computers online scheduling tools and email.
A passion for building relationships and providing exceptional service.
Why Join Us
At Oakville Nissan and Oakville INFINITI youll be part of a premium dealership group that values people innovation and integrity. Youll work in a modern hightraffic environment with opportunities for personal and professional growth.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
