Manager Inside Sales

Manager Inside Sales

Team Member Headquarters

Phoenix AZ

Job Summary:

Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns Phoenix Mercury and PHX Arena.

Would you like to win championships and create sustained success Player 15 Group is looking for individuals who are committed to pursuing excellence and being a part of creating memorable experiences.

We are seeking an experienced and highly motivatedManager Inside Sales to develop and lead the Inside Sales team to drive ticket sales revenue across Player 15 Group entities including but not limited to the Phoenix Suns Phoenix Mercury and PHX Arena. This role focuses on recruiting training and mentoring entrylevel sales representatives to build a strong talent pipeline for seniorlevel revenue positions. The ideal candidate will cultivate a highperformance sales culture implement effective training programs and provide handson leadership to maximize revenue and professional growth.

What You Will Do:

• Talent Recruitment Development & Training
• Foster an environment focused on exceeding revenue expectations activity leading to desired outcomes and continuous training to support accelerated development
• Develop a structured ongoing recruitment & onboarding process to attract and retain premier entrylevel talent.
• Design and implement comprehensive sales training program that continuously enhances skillsets sales techniques and overall product knowledge
• Conduct biweekly oneonone coaching sessions to provide mentorship career development guidance and performance feedback.
• Develop and maintain sales manuals training materials and bestpractice guidelines for accountability and performance improvement.
• Assist in the planning communication and of ticket sales campaigns special projects and strategic sales initiatives.
• Performance Management
• Establish and communicate clear revenue goals while accurately tracking individual and team performance.
• Coach towards aggressive daily and weekly activity expectations providing feedback guidance and leadership.
• Assist team on sales appointments meetings calls and gameday responsibilities.
• Develop innovative sales contests incentives and recognition programs to drive inspiration and results.
• Ensure internal system compliance and reporting outputs across all aspects of daily activities and outcomes.
• Deliver firstclass customer experience strengthening retention and renewals
• Game Day & Event Responsibilities
• Organize and oversee Inside Sales team responsibilities on game days including prospecting events and networking opportunities.
• Attend Suns and Mercury home games leveraging events and ingame activations to acquire potential customers.
• Support the of special ticketing promotions group outings and fan engagement initiatives.
• Collaboration & Leadership
• Work closely across departments including Marketing Fan Experience and Business Intelligence to align on campaigns and initiatives.
• Ensure that all Inside Sales Consultants are delivering a firstclass customer experience strengthening retention and renewals.
• Provide leadership mentorship and development opportunities to create a strong pipeline of future sales talent within the organization.
• Perform other duties as assigned to support the overall ticket sales and service strategy.

What We Need from Our Manager Inside Sales:

• Strong relationshipbuilding skills with a customerfirst mindset and the ability to engage with executives and highvalue clientele.
• Detailoriented and highly organized with exceptional timemanagement skills to oversee multiple projects and ensure timely followups.
• Highenergy selfmotivated professional with a strong drive to generate revenue and exceed sales targets.
• Excellent problemsolving abilities able to remain calm and focused in fastpaced highpressure situations.
• Strategic thinker capable of identifying opportunities analyzing data and implementing successful sales tactics.
• Proficiency in CRM platforms analytics tools and presentation software to track performance and enhance sales efforts.
• Commitment to delivering a whiteglove service experience ensuring client satisfaction and longterm retention.
• Exceptional verbal and written communication skills with the ability to adapt messaging for diverse audiences.
• Flexible availability including the willingness to work evenings weekends and select holidays as required for games and events.

Experience/ Education Requirements:

• Bachelors degree in business marketing sports management or a related field from an accredited college or university preferred
• 35 years of ticket sales or service experience within the sports and entertainment industry.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Manager Inside Sales to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors removed from extreme weather; exposure to weather is <5
• SSedentary Work Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and inperson.
• Ability to Read Write & Speak in English
• Wide range of fulltime benefit options including
• Medical Dental and Vision coverages
• Life and Disability options
• Vacation sick and holiday leave programs
• Inarena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit ourCulturepage to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

For questions about this career opportunity please contact the People & Culture Recruiting team at