Audi Service DepartmentBusiness Development BDC Agent
Audi Service DepartmentBusiness Development BDC Agent
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Job Description
TheBusiness Development Center (BDC) attends toinbound and outbound communications insupport of Customer Serviceand the Service Departments workflow. This includes telephone reception appointmentsrepair statusinquires vehicle service reminders andother departmentalduties. An applicant must have superior customer service and communication skillsespecially by telephone as well aspersonal customer interaction skills. A good candidate should possess a confident friendly and persuasive voice capable of handling arange ofsituationsrelating tonew customers and existing clients.
Training in automotive database and customer relationship management systems (CRM) isprovided.
Pay scale is strong hourly with additionalperformance bonuses.
Essential Qualifications
- Intelligent Friendlyand Enthusiastic with Customers and Coworkers.
- Strives for Excellencein all forms Customer/Client Interactions.
- A Sincere Desire to Excel in allAssigned Tasks.
- Consistently Follows Detailed Instructions and Procedures.
- Minimum18 years of AgewithValid Drivers License.
- Reliable Stable and Committed to aCareerPosition.
Employee Benefits
- Friendly and Professional Working Environment.
- Paid Training withthe Opportunity for Growth.
- Medical Dental and Vision Insurance Plans.
- Paid Vacation and Personal Time Off.
- 401K and Roth IRA plan.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
