Bilingual Customer Service Coordinator
Bilingual Customer Service Coordinator
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Job Description
WHO WE ARE:
24 Hour Home Care is a trusted inhome care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered highquality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.
WHO YOU ARE:
You are apassionate and performancedriventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:
In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page
Sound interestingRead on for more details!
THE ROLE:
The Customer Service Coordinator provides support with and resolution of external and internal inquiries that allow our consumers and caregivers to effortlessly access their multifaceted Regional Center services. This role owns specific communication channels and systems maintains response time standards and supports the Program Manager by managing inbound communications and coordinating responses. Key responsibilities include phone email and system maintenance as well as collaborating with team members to ensure timely accurate and empathetic support.
Primary Responsibilities
Manage inbound phone lines and email communications ensuring timely responses.
Assign action items and tasks to appropriate team members based on inbound inquiries.
Coordinate with internal teams to resolve questions and issues.
Facilitate documentation and preparation for services.
Maintain accurate records in relevant systems for providers and clients.
Resolve billing payroll and enrollment issues in collaboration with internal departments.
Assist with background checks and provider onboarding documentation.
Handle inbound and outbound mail distribution and mass communication campaigns.
Monitor aging referral cases and maintain compliance with Regional Center standards.
Report and help manage Special Incident Reports (SIRs).
Support continuous process improvement initiatives.
This is a hybrid position coming into the Los Angeles office 1x per week.
WHAT YOU BRING TO THE TABLE:
Skills
Strong verbal and written communication
Ability to build rapport with individuals with developmental disabilities
Problemsolving and critical thinking
Prioritization and time management
Strong attention to detail and organization
Microsoft Office proficiency (Word Excel Outlook)
Ability to meet deadlines in a fastpaced environment
Qualifications
1 year of customer service experience preferably in healthcare or a related field
Knowledge of HIPAA and data security standards
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email:
- By Web: Phone:
For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
Required Experience:
IC
Employment Type
Full Time
