3rd Party Account Resolution Agent
3rd Party Account Resolution Agent
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$ 18 - 20
1 Vacancy
Job Description
Position: 3rd Party Resolution Agent
Start Date: 05/19/2025
Compensation: Base Salary Commission
About Us: At MRS we believe in the power of resolution and the importance of fostering positive relationships with our customers. Our mission is to provide effective solutions while maintaining the highest standards of integrity and empathy. We are seeking motivated and dedicated individuals to join our team as Resolution Agents where youll play a pivotal role in helping our customers resolve their financial challenges. If you are passionate about helping others and have a knack for finding resolutions wed love to hear from you!
Job Description: As a Resolution Agent you will be at the forefront of our customer service operations specializing in resolving outstanding account issues with a focus on achieving mutually beneficial outcomes. This role goes beyond traditional collections; its about building trust offering support and creating solutions.
Key Responsibilities:
Customer Engagement: Proactively reach out to customers with outstanding accounts to discuss their financial situations and explore resolution options.
SolutionOriented Approach: Develop personalized repayment plans that meet the needs of both the customer and the company.
Empathy and Understanding: Listen to customer concerns with empathy and provide clear respectful communication.
Negotiation Skills: Effectively negotiate payment terms and settlements while maintaining positive customer relationships.
Compliance: Ensure all activities are conducted in accordance with the Fair Debt Collection Practices Act (FDCPA) and company policies and procedures.
Documentation: Accurately document all interactions agreements and account updates in our system.
Performance Goals: Meet or exceed monthly targets for account resolutions and collections benefiting from a competitive commission structure.
Qualifications:
Education: High school diploma or GED
Experience: Previous experience in collections customer service or a related field is preferred but not required.
Communication Skills: Excellent verbal and written communication skills.
ProblemSolving: Strong analytical and problemsolving abilities.
Empathy: A compassionate approach to dealing with customers facing financial difficulties.
Organization: Ability to manage multiple accounts and tasks efficiently.
TechSavvy: Comfortable using various software and technology for account management and communication.
What We Offer:
Competitive Base Salary Commission: Rewarding performance with a lucrative commission structure.
Training and Development: Comprehensive training program conducted in a classroom setting ensuring you receive the best start possible. We hire in classes to provide a supportive and collaborative learning environment.
Supportive Work Environment: A positive and collaborative team culture.
Benefits: Health dental and vision insurance retirement plans and paid time off.
MRS BPO LLC is proud to be an equalopportunity employer. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds skill sets ideas and perspectives.
We make hiring decisions based on merit and do not discriminate based on race color religion national origin sex or gender (including pregnancy) gender identity or expression (including transgender status) sexual orientation age marital veteran disability status or any other protected category in accordance with applicable law.
This employer participates in EVerify.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability please
Required Experience:
Manager
Employment Type
Full-Time
