Customer Care Representative
Customer Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Customer CareRepresentativewith excellent customer service skills and a winning attitude. This position is ideal for an energetic individual that enjoys technology interacting with people and working in a fastpaced high energy environment.
At Rydell Auto Center we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee at Rydell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Schedule/Pay
- Schedule is 11am8pm Monday 10am7pm TuesdayFriday and every 4th Saturday
- Pay is $17.00/hour
Benefits
- Health vision and dental insurance with family and child coverage
- Short and longterm disability insurance and life insurance at group rates
- After 1 year a 401(k) with company matching dollars up to 4
- Paid time off
- We also offer great inhouse benefits including discounted services an employee assistance program an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
- Assist customers through all aspects of sales service and general inquiries via phone and email ensure 100 customer satisfaction
- Support sales staff and management by scheduling customer appointments
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Generate and prospect new customers through owner loyalty processes
- Provide longterm follow up to our lease portfolio manifests and internal customer database
- Communicate with callers in a professional friendly and efficient manner striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly professional courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with Microsoft Office
- Ability to communicate customers interests needs and requests to management and sales personnel
- Professional personal appearance
- Enthusiastic personality
- Upbeat positive smile on the phone
- Professional work ethic
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drugfree work environment. Applicants must be willing to submit to a preemployment background check and drug test.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
