DigitalTechnical Product Manager Senior Digital Content and Adoption Strategy
DigitalTechnical Product Manager Senior Digital Content and Adoption Strategy
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1 Vacancy
Job Description
Why USAA
At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Digital/Technical Product Manager Senior on the P&C Digital Claims team you will help drive the development and delivery of a content strategy that unifies and elevates our digital products and channels. This pivotal role will champion content and design excellence crafting clear concise and engaging experiences that deeply resonate with members. You will also be responsible for the creation and of a digital adoption strategy to maximize member engagement and optimize platform closely with product managers designers business stakeholders and technologists you will amplify the impact of content and design delivering unparalleled user engagement member satisfaction business results and industry excellence.
This candidate also facilitates the discovery delivery and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal stakeholders and partners to tackle complex and challenging problems to optimize the customers (internal/external) experience with market offerings. Designs and drives implementation of multiplatform technology and digital solutions. Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs User Centered Design and Design Thinking methodologies to bring worldclass Digital and/or Technology driven products to market. Develops the product strategy vision and goals and justifies decisionmaking related to the balance and mix of innovation types and investments.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX Phoenix AZ Colorado Springs CO Charlotte NC Chesapeake VA or Tampa FL. Relocation assistance is not available for this position.
What youll do:
- Independently leverages Digital or Technology research business and market intelligence and datadriven insights to identify opportunities propose solutions create and maintain roadmaps and improve performance.
- Translates Digital or Technology product and experience opportunities (customer needs and wants as well as all other input forms into problems gaps etc. into initiatives (i.e. requirements epics features) and drives strategy.
- Shepherds complex Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs (Business UX Technology Ops Marketing etc..
- Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
- Continuously leverages advanced datadriven problemsolving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
- Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
- Leads crossfunctional product teams and relationships to discover and build new Digital or Technology products experiences and features by collaborating with stakeholders and organizational leaders to coordinate product development efforts aligned with strategic priorities.
- Prepares compelling presentations and other forms of communication standards and templates to present and communicate complex concepts to a diverse audience including senior leadership.
- Conducts internal and external research and conducts situational analysis to identify and apply industry best practices and trends to increase effectiveness of Digital or Technology products.
- Begins to bring in big picture thinking and seeks to drive clarity among team and stakeholders.
- Maintains and applies advanced knowledge of the Business Technology UX and relevant experiences and processes and an academic understanding of Product Management.
- Serves as a resource to team members and assists with onboarding new employees.
- Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelors degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years Digital/Technology Product Management experience to include Digital/Technology experience in Strategy/Planning Innovation User Experience Process Engineering Analytics and/or Research/Testing.
- Proven ability to effectively develop influence present and communicate complex concepts to crossfunctional teams nontechnical users and leadership.
- Demonstrated ability to work in an Agile Lean Product Development and Lean Portfolio Management environment.
- Knowledge of digital and technology strategy and delivery as it relates to roadmap development journey mapping competitive analysis and research and situation analysis methods.
- Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts roadmap development journey mapping competitive analysis and research and situation analysis methods.
What sets you apart:
- Property and Casualty (P&C) or Claims experience.
- Strong understanding of user experience principles and content design methodologies.
- Experience analyzing content performance metrics and leveraging insights to drive greater engagement and adoption.
- Proven experience with Adobe Experience Manager SEO and accessibility standards.
- Experience with establishing and driving digital priorities while also partnering with peers in a highly matrixed environment.
Compensation range: The salary range for this position is: $114080 $218030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H1B TN STEM OPT Training Plans etc..
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy bestinclass benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits visit our benefits page on .
Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
Senior IC
Employment Type
Full-Time
