Customer Relationship Advisor- Internal only
Customer Relationship Advisor- Internal only
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Job Description
Organisation:ESPO
WorkLocation:ESPO Barnsdale Way Grove Park Enderby Leicester LE191ES
Salary:full time 37 hours
WorkingHours:37
ContractType:Permanent
Closing Date: 30th April
Please note this post is only open to internal applicants
About the Role
We are a public sector owned professional buying organisation with ambitious plans for the future and are looking for a Customer Relationship Advisor to support in developing and fostering relationships with new and existing customers. The successful candidate will help enhance customer awareness and increasing usage of the teams frameworks as well as acting as the primary contact for enquiries from customers suppliers and colleagues you should possess the following skill sets be able to work on their own initiative be able to multitask be able to interrogate data be confident in the use of Microsoft Office packages. As well as having good timemanagement skills and enjoy working as part of a team and on their own. The essential criteria for the role is listed below.
About You
To apply for this post you must:
- Have experience of working in a customer service/sales environment including an appreciation of customer service and best practice principals of working in a customerfocused environment
- Have experience of handling customer enquiries on the phone and by email
- Have excellent communication skills with a good standard of oral and written English language
- Be able to work with large amounts of data to produce analysis and reports and
- Manages time effectively to ensure tasks are completed and deadlines are met
- Strong understanding and practical using Microsoft Office packages i.e. Excel Outlook Word and SharePoint.
Wed also expect you to shareour commitment to our valuesand will ask you to evidence when you have demonstrated them as part of the interview process.
This post is covered by Part 7 of the Immigration Act 2016 and therefore the ability to speak fluent English is an essential requirement for this role.
What we offer:
- Flexible working opportunities and access to employee benefits portal with car lease scheme.
- 25 days annual leave plus bank holidays (full time 37 hours pro rata)
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development
- Great office location next to Fosse Park with free onsite parking and easy access to M1 and M69.
Interested in Flexible Working
We are keen to support employees to balance their working life with other commitments. Thereforewherever possible we will consider working arrangements that suit an individuals personal circumstanceswhilst still meeting the needs of ESPO. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This mayinclude requests for flexible start and finish times home/remote working etc.
For more information or an informal discussion please contact:
Joseph Dempsey Procurement service Manager
How to Apply
ESPO is an inclusive organisation which is on a journey to embed and celebrate equality diversity and inclusion at every warmly welcome and encourage applications from people of all backgrounds as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the customers we serve. Applicants with a disability who meet the criteria listed in the About You section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job please click Apply Now. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the About You section more information see the How to Applysection on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
If you have any technical issues when trying to apply for this post pleasecontact our Employee Service Centre: applying for this post you agree to ourTerms and Conditions.
Required Experience:
Unclear Seniority
Employment Type
Intern
