Member Services Representative I - Sedalia

About CORE

CORE Electric Cooperative is the largest memberowned electric distribution cooperative in Colorado dedicated to providing reliable affordable clean and safe electric service to our communities. With a commitment to innovation and member satisfaction we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.

About the job

CORE Electric Cooperative is seeking a Member Services Representative I to join our Member Services team reporting to the Call Center Supervisor located in Sedalia office. This individual will be responsible for inbound phone and electronic communications with CORE members including opening and managing member accounts providing information about available programs and addressing complaints inquiries and requests from members.

This is a nonexempt onsite position at our Sedalia office located at 5496 North U.S. Highway 85 Sedalia CO 80135.

You will...

• Answer member queue contacts on a consistent basis by being in a ready status as often as possible. Complete member requests for: account creation at existing locations account updates payment options enrollment in member programs inquiries and requests for information by following departmental procedures regulations and tariffs as efficiently and quickly as possible. Handle member complaints and concerns and offers reasonable solutions.
• Answer member electronic queue inquiries complete and respond to all electronic member requests as necessary. Forward emails to other departments only when necessary.
• Handle issues that are created in the Member selfservice site.
• Verify member identity according to department standards before releasing information on any account.
• Inform members of appropriate programs and/or options that may benefit them or solve a problem.
• Maintain complete and accurate documentation on all calls/contacts.
• Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
• Actively promote one contact resolution by proactively responding to member issues by clarifying the members issue determining the cause of the issue selecting the best solution and implementing the solution themselves or contacting the correct department for completion. Problems are easy to moderately difficult. Task difficulty will increase with progression. Methods and procedures are defined but judgment may be required to apply them to work. Work is routine and tasks are related.
• Perform other duties as directed by a supervisor.
• Apply basic skills while developing some advanced skills in the above tasks; work under close supervision; has limited experience and work is performed within specific limits of department procedures.

We are excited to speak to someone with the following...

• High school diploma or equivalent certificate required.
• One or more years of practical equivalent experience in member/customer service is required. This could include answering phone calls chat conversations electronic correspondence and order creation and handling member accounts.
• Ability to work with a multiscreen multiapplication computer system.
• Competent with Microsoft Office: Excel Word Outlook Teams.
• Proficient with general office equipment.

CORE offers a comprehensive benefits package including the following...

• 9/80 work schedule: Every other Friday off!
• Eight paid holidays per year
• 160 Hours of accruable PTO per year
• Paid parental leave 80 hours)
• Education and training reimbursement
• Volunteer paid time off
• 100 Cooperative paid benefits including:
  • Defined benefit pension plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short term disability
  • Long term disability
  • Long term Care
  • Employee assistance program
  • Life insurance
  • HSA employer contribution: $900 for employee only $1800 for employee dependents
• 401(k) retirement plan with company match up to 4. Immediately 100 vested
• Wellness reimbursement: Up to $300 per year
• Travel assistance & identity theft support services
• Length of service program
• Free Onsite EV charging stations (at certain locations)
• Onsite micro market (at certain locations)
• Onsite gym with golf simulator and massage chairs (at certain locations)

Hourly Pay Range: $20.00 $23.75 hourly

This position is eligible for an annual performancebased bonus subject to individual performance.

The application deadline for this job is estimated to be 5/19/2025. However this timeline may be shortened or extended depending on business needs the availability of qualified candidates and whether the role is filled or not. We encourage qualified candidates to submit their application(s) expediently so as not to miss out on opportunities.

CORE is an Equal Opportunity Employer.

• EEO is The Law click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnamera or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at