TransPerfect Is More Than Just a Job
Our greatest asset is our people and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity and each also has its own unique rewards.

TransPerfect is the worlds largest provider of language services and technology solutions for global business. From offices in over 120 cities on six continents TransPerfect offers a full range of services in 170 languages to clients worldwide. More than 5000 global organizations employ TransPerfects GlobalLink technology to simplify management of multilingual content. TransPerfect has global headquarters in New York with regional headquarters in London and Hong Kong.

• Serve as the central point of contact for client and be responsible for managing client relationships post contract signature ensuring seamless communication and support
• Proactively learn about clients industries business needs and company culture educate the project team identify new business opportunities and deliver a highlevel service
• Oversee the onboarding of new customers and projects
• Facilitate discussions analyze and document customer requirements in collaboration with operations and tech teams
• Arrange and facilitate training of customers and internal teams
• Monitor and communicate project progress ensure strict adherence to deadlines and budgets and deliver high quality deliverables
• Act as the customers advocate identify areas for improvement support complaints manage escalations and resolve customers business problems
• Measure performance analyze deviations and implement corrective actions
• Lead internal and external communication and report progress
• Measure customer satisfaction and report account status metrics
• Support governance and/or quarterly business reviews capturing client feedback and report progress Optimize existing accounts through regular audits analysis and process improvement initiatives Collaborate with internal and external technology and product teams to define and deploy a roadmap for both internal and external teams
• Work closely with Sales to propose new services or technology to the client
• Grow existing client relationships through service and technology
• Manage the customers needs and expectations balancing customer satisfaction and account profitability Support the customer in new technology deployment process improvement and business growth initiatives Financial oversight of account and project contracts
• Monitor employee time against budgets
• Be involved in bigger picture aspects of the business versus exclusively managing projects
• Participate in and support Quality Assurance with clients and regulatory audits as necessary
• Be knowledgeable in Trial Interactive systems to appropriately support clients and recommend process improvements. Become a Subject Matter expert for client supported technologies
• Be involved with training and mentoring of new employees as needed
• Support estimated managed revenue of $1.25M US dollars
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Your experience includes:

• Minimum Bachelors degree in Clinical Research Life Sciences Business or equivalent experience
• Minimum 3 years experience in Customer Success Project Management and/or Program Management
• Minimum 3 years experience in the Life Sciences industry (pharmaceutical biotechnology or CRO
• experience preferred)
• Strong problemsolving and analytical skills with the ability to think strategically and act tactically
• Proficiency in Microsoft Office (Word Excel Outlook PowerPoint and Teams)
• Extreme focus on customer experience with understanding of the voice of the customer
• Excellent customer service skills with the ability to balance multiple tasks
• Superior written and spoken communication skills in English
• Ability to work under pressure and meet deadlines
• Strong technology skills
• Aptitude for forging strong partnerships/relationships across the organization including operations
• business development production and quality and customers
• Ability to travel as needed to meet with clients and attend industry events

Desired Skills & Experience

• Leadership experience in managing / supporting teams
• Experience in process improvement initiatives (Kaizen Lean Six Sigma)
• Work well with people from a variety of different backgrounds and cultures
• Can work independently and part of a team
• Strong knowledge of technology within the industry

At TransPerfect there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills interest and experience. We encourage our employees to have a continuous dialogue with management about growth oppportuinties throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

For more than 25 years we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fastpaced environment employees are intellectually stimulated so they can grow alongside the organization. From Intern to President we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical dental and vision insurance 401k matching membership to childcare providers and other TransPerks. You even get your birthday off because lets face it were stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law

For more information on the TransPerfect Family of Companies please visit our website at .