Patient Services Representative Dental

Primary Purpose of Position:

Reporting to the Dental Practice Manager the PSR is responsible for administering the daytoday activities of the dental office including: maintenance of the records of patients assisting patients in person or on the phone maintaining appearance and order of dental office and recall/recare system. As a team member at our health center you will work with staff who are racially ethnically and culturally diverse so being culturally competent is required. A sense of humor is also very important!

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester Peabody and Salem Family Health Centers ensuring convenient access to care. Additionally NSCH extends its reach through schoolbased health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy Collins Middle School Horace Mann School Bates Elementary School and the Peabody Learning Academy for behavioral health services.

As a communitybased safety net healthcare provider NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits tuition reimbursement loan forgiveness opportunities and other appealing benefits.

We believe in supporting our employees from day one and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Healths mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People Vibrant Communities

Values

Accountability

We take our responsibility to ourselves each other and the NSCH Community very seriously. We understand our individual roles and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakesacknowledging the error owning it taking corrective actions and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty fairness respectfulness and trustworthiness. We are honorable and respectful in dealings with others and we strive to deal honestly fairly and in a respectful ethical and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for anothers situation and point of view which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend ones behaviors actions and thoughts beyond ones comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse difficult and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns understand what is important and provide appropriate solutions and care. We do this through coordination and integration of care collaboration and teamwork.

Commitment

NSCH is committed to the health and wellbeing of its community patients and staff. We demonstrate this commitment by constantly striving to align our actions with our mission vision and values.

EEO Statement:

We North Shore Community Health (NSCH) are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people at all job levels in the organization. We do not and will not make any personnel decisions (like recruiting hiring job assignments and promotions) based on age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity gender expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law.

Bilingual in Spanish/Portuguese and English

High school graduate

Demonstrated work history of reliability good attendance and positive attitude

Detailoriented and thorough

Willingness and ability to learn new technologies Digium/Switchvox phone system GE Centricity for medical appointments Dentrix for dental appointments

Ability to communicate effectively with diverse staff and patients

Warm and professional telephone manner; good memory and patience

Ability to multitask and followup to complete tasks

Ability to be courteous efficient effective and patient in a fastpaced environment

Maintain strict adherence to the NSCHI Confidentiality policy

Incorporate NSCHI Mission and Values into daily activities

Comply with all NSCHI personnel policies and procedures

As a health center NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover as a condition of employment all employees are expected to be vaccinated against COVID19 including providing proof of having received the COVID19 vaccine unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate please contact the Human Resources Department at

At North Shore Community Health we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem Peabody and Gloucester NSCH offers access to New Englands Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line which makes stops in Salem and Gloucester. The North Shore has plenty to offer with a rich history and a thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health