Scheduling and Member Services Coordinator

Primary Purpose
Your Commitment as a Team Member of Pacific Recreation: The Scheduling and Member Services Coordinator will support the Assistant Director of Pacific Recreation by overseeing the scheduling and member services for the Baun Fitness Center and auxiliary facilities. This role is essential in ensuring effective staff coverage supporting daytoday operations and providing outstanding customer service for facility users. The coordinator will be responsible for managing student staff scheduling overseeing facility operations and providing leadership during evening and weekend hours to ensure the highest level of service safety and operational efficiency. As a staff member of Pacific Recreation what we do how we do things and what we believe are built around these four key goals: Be a Driver of Student Success: Create programs and services that support student success both academically and in their overall wellbeing. Promote a Healthier Campus: We are committed to creating a healthier campus environment through various fitness and wellbeing programs encouraging healthy lifestyle choices among the university community. Inspire the UOP Community to Move. Play. Explore: This is the core belief of Pacific Recreation emphasizing a holistic approach to lifelong wellbeing. We intentionally provide a diverse array of programs services and activities for different people. Collaboration and Partnerships: Collaboration with other departments and organizations may involve initiatives to expand the impact of recreation programs and create synergies across the university community. We can do more together. These focus areas align with Pacific Recreations vision and mission to provide a wide range of programs and services to meet the diverse needs of the University of the Pacific community including Stockton Community undergraduate students graduate students faculty and staff.

Essential Functions
Scheduling and Staff Oversight: Responsible for scheduling student staff including Rock Tower Hosts Recreation Managers Recreation Staff and Fitness Attendants. Schedule staff for external rental reservations ensuring all required positions are filled and adequate shift coverage is maintained for all Pacific Recreation services provided. Monitor staff availability and adjust schedules as necessary. Assist in the supervision of student staff during shifts ensuring adherence to policies and procedures and provide support as needed. Provide leadership and ensure excellent customer service throughout shifts addressing any staff or patron concerns. Assist with the hiring onboarding training and offboarding of new and current recreational staff ensuring a thorough and consistent process for all staff members. Facility Management: Assist the Assistant Director of Member Services and Operations with facility management including the daily operations of Baun Fitness Center supporting facility supervision point of sale processes and operational policies and procedures. Act as the onsite lead during evening and weekend hours overseeing all operational functions. Assist with afterhours programming and provide support for special events and external reservations. Develop and implement innovative ideas for the improvement of facility operations and program services. Collaborate with the marketing team to promote Pacific Recreations programs and services to campus and community members. Customer Service and Member Support: Assist with marketing to develop and implement marketing strategies to engage students faculty and staff in specific program areas. Assist in developing strategies to attract new members and retain participants. Collaborate with campus partners to create a dynamic and collaborative Recreation program. Administration and Risk Management Assist with tracking the budget for student staff payroll supplies and equipment needs. Ensure that student staff complies with safety protocols emergency procedures and industrystandard risk management practices. Prepare and submit detailed shift reports to the Assistant Director noting any incidents or concerns. Maintain familiarity with all Pacific Recreation policies and procedures and ensure they are communicated effectively to student staff. Other Duties Assigned: Fulfill additional responsibilities as directed by the Director Recreation or AVP of Student Health and Wellness Participates in Division of Student Life events as requested. Represents Pacific Recreation while working with all Student Life and Campus partners of Pacific Recreation to create a dynamic and fully collaborative Recreation program on campus including making independent decisions and recommendations on behalf of Pacific Recreation. University of the Pacific recognizes that diversity equity and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decisionmaking that demonstrates awareness of and responsiveness to the ways sociocultural forces related to race gender ability sexuality socioeconomic status etc. impede or propel students faculty and staff. This position serves as Campus Security Authority CSA as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported to them.

Minimum Qualifications
Bachelors degree in social science public health higher education sports administration recreation exercise science or related field. One 1 year of experience in Recreation including but not limited to competitive sports facilities fitness programming membership services and/or adventure programming. One 1 year of experience leading and supervising staff. Standard CPR /First Aid Instructor Certification (to be obtained within three 3 months of employment).

Preferred Qualifications
Experience with Innosoft Fusion membership management software and When2Work. Demonstrated experience in student recreation centers student activities student life or student development. Knowledge of personnel management and budgeting. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.

Work Schedule
Regular Office Hours will be Monday to Friday 10am to 7pm. Will require work performed on nonstandard business times both on weekends and evenings.