Senior Administrator Marketing Cloud
Senior Administrator Marketing Cloud
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Job Description
COVID 19 OnCampus Requirements
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.
About Queens University
Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.
We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.
Come work with us!
Job Summary
A Brief Overview
Join the dynamic and diverse team at IT Services as a Senior Administrator Marketing Cloud reporting to the Enterprise CRM Manager within the Strategy and Partnership Directorate.
The Senior Marketing Cloud Administrator plays a pivotal role in managing the daytoday operations as well as building up design and development of the Salesforce Marketing Cloud platform. With a focus on optimizing the Marketing Cloud environment this position involves data management system maintenance and user access oversight.
The Senior Administrator guides and implements marketing automation solutions provides user support trains team members on platform functionalities and collaborates with marketing sales and IT departments to drive successful integrations and solutions. This position organizes and performs the installation and maintenance of servers storage devices and maintenance applications. This position validates that various system components accomplish defined functions and meet requirements. This position researches documents and promotes understanding of new business requirements and proposed technological solutions. This position establishes project schedules identifies challenges ensures assigned projects follow schedule and informs stakeholders of any deviations. This position directs allocates and supervises the work of other staff.
If you have experience with Salesforce Marketing Cloud strong technical proficiency exceptional problemsolving abilities and effective communication skills this would be the perfect opportunity for you.
Job Description
What you will do
Organizes and performs the installation and maintenance of servers storage devices and maintenance applications.
Designs codes tests and debugs programs or application software and analyzes and revises existing system logic as necessary.
Validates that various system components accomplish defined functions and meet requirements.
Researches documents and promotes understanding of new business requirements and proposed technological solutions.
Identifies enhancements to existing systems defines problem areas develops viable solutions and determines cost benefits of recommended solutions.
Develops and implements new development lifecycle practices to keep up with industry best practices.
Modifies procedures and documents all program changes.
Establishes project schedules identifies challenges ensures assigned projects follow schedule and informs stakeholders of any deviations.
Directs allocates and supervises the work of other staff.
Translates business requirements into technical specifications system designs and actionable work plans.
Designs solutions to be implemented by other developers.
Other duties as required in support of the department and/or unit.
Required Education
FourYear Bachelor Degree or equivalent in marketing or Information Technology preferred. In addition requires trade certification qualification or ongoing learning to remain ahead of changes in technology or emerging fields.
Required Experience
More than 5 years of experience.
Experience in client and/or customer experience functions considered an asset.
Experience with data governance concepts techniques processes and applications considered an asset.
Experience developing and managing marketing plans considered an asset.
Consideration may be given to an equivalent combination of education and experience.
Job Knowledge and Requirements
Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or significant work experience.
Provide expert advice guidance and consultation on highly complex issues and/or the where outcome may be contentious.
Interaction with others requires highly developed interpersonal skills to effectively persuade negotiate counsel and/or consult.
Adapt messages to meet the different needs of different audiences.
Manage own work train and review the work of the team to see commitments through to completion.
Set work priorities and direction supporting the unit and department in achieving goals and objectives.
Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
Lead team and project meetings and develop team/unit and departmental project plans.
Lead procedural or technological change within a unit or across broader university functions.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Anticipate complex challenges to ensure activities are completed on time.
Effectively leverage relevant data as input to making decisions.
Appropriately assess risks before making a decision.
Comprehensive understanding of what sexual violence harassment and discrimination are and their varying effects on diverse members of the community.
Question and take appropriate steps to address attitudes macroaggressions and other behaviours which are discriminatory. Acknowledges and respects diverse cultural traditions abilities and beliefs.
Assess the suitability of job candidates and recommend the most appropriate person for hire.
Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.
The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .
Required Experience:
Senior IC
Employment Type
Full-Time
