Delivery Manager
Delivery Manager
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Job Description
Delivery Manager AssurantGCC India
The primary purpose of this position is to deliver the desired business solutions and products that enable the continued growth and expansion of our Connected Living and Automotive lines of business as well as ensuring timely and on budget delivery. The business needs range from the implementation of new clients expanding products and services with existing clients and the implementation of new products and services.
The primary objective of this position is to ensure we deliver on our commitments to clients and internal stakeholders with a focus on timeliness quality and continual improvement.
This position will be Bangaore/Chennai/Hyderabad at our India location.
What will be my duties and responsibilities in this job
- Represents the clients interests and communicates details about the desired project direction from the clients perspective.
- Consult with internal stakeholders (business and operations leaders) to understand business objectives and challenges and define project goal.
- Adhere to PMBOK and Scaled Agile Framework; establish project drive end to end project and acceptance.
- Partner with Product Owners Software Engineering team for the requirement design build end to end verification and technical and operational readiness of Technology Products.
- Chair project meeting and maintain project documentation. Provide thoughtleadership in internal and external meeting. Facilitate collaboration.
- Ensuring delivery of the client and business needs within agreed upon timelines and budget. Manage and drive internal and external dependencies. Coordinate and support crossfunctional teams to ensure all dependencies are completed on time.
- Identify quantify and mitigate project risks.
- Manage and lead integration to client systems client data migrations and client cutover and product go live.
- Driving the coordination of a test strategy and test plan including but not limited to Systems Integration Testing User Acceptance Testing and Post GoLive Hypercare.
- Coordination with additional functional areas such as Legal Marketing and Compliance and Finance and Accounting to aid in the creation review and deployment of product documents and materials.
- Support creation adaptation or reengineering of client processes and Assurant business and operational processes.
- Prepare and execute postlaunch transition to product BAU teams: account executive IT application support operations etc.
- Primary contact point for Stakeholders & Client Representatives. Manages client communications expectations and deliverables.
- Communicate project status and milestone achievement to crossfunctional teams and leadership team; prepare and present to governance and steering committee.
- Aiding in continual improvement related to implementation and program delivery methods.
What are the requirements needed for this position
- Bachelors Degree in Software Engineering IT Electrical Engineering Telecommunications or related field.
- Minimum 3 years of project management experience in software development system integration system upgrade and cutover.
- PMP Certified.
- Experience in implementing large scale product launches and/or client programs.
- Experience in collaborating remotely with crossfunctional teams and effective client engagement.
- Selfmotivated to work independently adapt to shifting priorities & align activities/priorities to meet organizational goals. Good time management skills.
- Fluent in English. Good written and verbal communication skill and negotiation persuading & influencing skills.
- Demonstrated ability to solve problem and resolve conflict.
- Demonstrated competence in Excel Spreadsheet scheduling formula and data analytics.
- Ability to corelate and process complex data and information from multiple sources and to effectively communicate the related findings statuses and actions to a broad audience driving decisions needed to move forward.
- Flexible work hours are essential to effectively collaborate with clients and internal teams across the APAC regions and the USA.
What other the Preferred Experience Skills and Knowledge
- Scaled Agile Framework (SAFe) Certification
- Experience in the industries of general insurance extended warranties or phone and tablet tradein and upgrade.
- Experience of professional services delivery to external clients.
- Solution architect background and experience of design development integration and verification.
Required Experience:
Manager
Employment Type
Full-Time
