Senior Office Assistant -Rehabilitation Department - Floater
Senior Office Assistant -Rehabilitation Department - Floater
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Job Description
Job Details
Are you passionate about serving our patients with Love and ExcellenceIf so consider applying for this position at ChristianaCare.
Our Rehabilitation Departmentlocated in Wilmington De is looking for a full time Senior Office Assistant to coordinate all administrative activities for therapy patients including but not limited to scheduling billing and reimbursement.
The responsibilities of the Senior Office Assistant will include but are not limited to.
Oversee all front desk operations as applicable.
Train new personnel on clerical functions.
Schedule patient appointments with awareness of insurance and prescription parameters.
Register new patients in a timely manner including collecting patient demographic information insurance information and original prescription for new patients.
Assist with patients completion of intake forms. Advise patients of insurance benefits related to physical therapy coverage.
Verifies patient insurance coverage information including compatible insurance plans verifies appropriate referral authorization and identifies appropriate copayment.
Obtain precertifications and referrals for new patients and follow up for additional visits within the allotted time frame.
Performs research and followup on insurance and/or prescription issues for patient and referring physician offices. Responsible for researching issues and responding directly to customer.
Maintain communication with clinical staff to ensure appropriate scheduling and avoidance of any delays in treatment.
Maintain frequent communication with site program manager regarding clerical operations as applicable.
Interact with physicians and physicians offices in a professional courteous manner.
Responsible for medical chart management.
Call or email new patients to confirm appointments and noshow patients to obtain reason for no show and to remind them of next appointment date.
Coordinate and schedule patient transportation.
Perform general receptionist duties as applicable to the site.
Create charts for new patients with all necessary information in a timely manner.
Record daily statistics in monthly log.
Follow protocol for medical records requests.
Sort and distribute all incoming mail.
Inventory and order office supplies as needed.
Benefits of working at ChristianaCare
- Work in a role that directly impacts the lives of our patients staff & community!
- Generous PTO Competitive Pay & Robust Benefits Package.
- 403B company match and Tuition Reimbursement
- 12 weeks Paid Parental Leave (after one year of employment)
Office Hours:
- Day Shift varies hours and working at varied locations (candidate must have their own transportation)
Qualifications:
- High School Graduate or Equivalent
- 2 years experience in a medical office practice setting is required; 3 years experience is preferred
- Good communication skills.
- Medical Terminology.
About ChristianaCare
Delivering health not just health care is our promise to our community. Be a part of an organization that makes a difference in a BIG way by impacting the lives of each other and the communities we serve.
From the clinical providers to the logistical support everyone is delivering a semblance of care in our community through their role. As an organization that puts patients first anchoring ourselves inLoveandExcellence this delivery of care and dedication of being excellent today and even better tomorrow make us all caregivers here at ChristianaCare.
Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Post End Date
May 10 2025EEO Posting Statement
Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Required Experience:
Senior IC
Employment Type
Full-Time
