NOC Service Engineer III - Miami FL

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Equinix is the worlds digital infrastructure company operating over 260 data centersacross the globe. Digital leaders harness Equinixs trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places partners and possibilities to scale with agility speed the launch of digital services deliver worldclass experiences and multiply their value while supporting their sustainability goals.



Our culture is based on collaboration and the growth and development of our hirehardworking people who thrive on solvingchallengingproblems and give them opportunities to hone new skills and try new approaches as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Responsible for: network design and planning capacity management vendor evaluation activation and deactivation of customer services troubleshooting and fault resolution of reported and detected faults performing effective maintenance to the equipment to prevent faults from occurring procurement and installation of equipment for expansion and new services.

This position requires an Active Top Secret US Government Clearance.

Responsibilities

Troubleshooting

Troubleshoots network problems and outages and provides Level 3 Network Triage support

Publishes and manages the NOC checklists for Tiers 1 2 and 3

Provides escalation level support for multivendor devices and owns the workarounds published for field support

Performs network monitoring and creates endtoend solutions that allow proactive monitoring

Collaborates with vendors on hardware and software roadmaps certifications problems and resolutions for better triaging needs

Reviews and provides feedback on improving supportability and applicability of workarounds (for both internal and external communities)

Delivers and increases effectiveness of reports metrics on incidents and events

Creates troubleshooting scripts and software

Sustaining Operations

Performs software and device patch updates network device monitoring software patch updates and network tools health check

Validates the fixes monitors the network tools reports any device or software outages and prioritizes the issues

Creates network level reports or device level reports

Runs periodic health audits for device and products

Provides escalation on call support for NOC

Performs capacity management for a given product in the region

Service Delivery

Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections DCIM etc.

Ensures successful fulfillment of the Software triggered provisioning (e.g. VCs and RIs)

Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)


Additional Qualifications/Responsibilities
Qualifications

Active Top Secret US Government Clearance is required

5 years experience

Workinglevel experience in Network Operations which includes: monitoring power failures communication line alarms (such as bit errors framing errors line coding errors and circuits down) and other performance issues that may affect the network

Able to work flexible schedule: weekday/night shifts including weekends and amendable to overtime

Able to function in a 24/7 operation

Able to work constructively in a team environment