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1 Vacancy
What you will accomplish together with us:
Be part of a dynamic global team spanning Europe and North America working across different time zones.
Processing returns and logistics issue inquiries from end customers for our Bioprocess Solutions Division
Coordinating the flow of information regarding returns and complaints between departments such as warehouse customer service purchasing transport management and sales to resolve complaints and returns enquiries
Identify root causes and actively participating in longterm improvement initiatives.
Support our Sales teams with report requests ensuring timely and accurate delivery.
Manage the teams knowledge base to facilitate global knowledge transfer to colleagues. Efficient information management with all stakeholders involved
Processing customer inquiries by closing the inner & outer loop
What will convince us:
Bachelors Degree or 5 years of relevant work experience
Minimum 2 years of professional experience in processing claims and returns
Minimum 1 year experience working with SAP or relevant CRM systems
Proficiency in MS Office skills Word Excel PPT
Logical team player selfmotivated energetic results oriented skillful for handle multitasks quick learner and can work under high pressure
Strong verbal and written communication skills
We value:
Salesforce Service Cloud experience is highly preferred
SAP user knowledge (SD MM QM) is a significant advantage with SAP S/4 HANA experience being highly desirable
Experience with intelligent process automation
Experience with the preparation of customs invoices
Proficiency in another language
Identification with our core values: Sustainability Openness Enjoyment
Compensation for this position will be a base salary between $24.05/hour and $38.45/hour depending on experience.
What We Offer
As a growing global life science company with our stock listed on the German DAX and TecDAX Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring leadership programs internal seminar offerings
Worklife Balance: Paid vacation sick time corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding including a virtual online platform
Welcoming Culture: Mutual support team spirit and international collaboration; communities on numerous topics such as Coaching Agile Working and a Businesswomens Network
Health & Well Being: Wide selection of health and wellbeing support such as a variety of medical plans to choose from dental vision EAP and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA FSA (dependent care & healthcare spending) Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance AD&D EAP Family Planning & Womens Health Health Advocate
Additional/Optional: Supplemental Life Insurance (employee spouse & dependents) Legal Services LTD & STD Critical Illness Insurance Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex national origin age protected veteran status disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCPhere.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by email at
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into realworld medicine faster so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
All employment decisions are based on valid jobrelated requirements.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1 ext 8330 or via email at
About Sartorius
Sartorius is part of the solution in the fight against cancer dementia and many other diseases. Our technologies help translate scientific discoveries into realworld medicine faster so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
Experience:
Unclear Seniority
Full-Time