MicrocomputerNetwork Technician 1 PCN 25N23001
MicrocomputerNetwork Technician 1 PCN 25N23001
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Job Description
Job Description
Come join the State of Alaska!
This job class uses Competency Based minimum qualifications (MQs). Please read the Competency Based MQ instructions below to learn more.ATTENTION ALL ALASKA RESIDENTS!
The Department of Transportation and Public Facilities (DOT&PF) Program Management and Administration is looking for a longterm nonpermanent Microcomputer/Network Technician 1 to help us Keep Alaska Moving!
What you will be doing:
As a Desktop Support Technician youll play a crucial role in maintaining and troubleshooting computer systems within our department. Working closely with lead technicians and specialists you will handle tasks such as computer configuration installation and maintenance. Your responsibilities will include:
- Providing entrylevel desktop support services to departmental computers and users.
- Learning to use and manage the Incident Tracking System.
- Developing excellent customer service skills.
- Acquiring basic computer and network troubleshooting abilities.
- Resolving simple problems via phone email and direct messaging.
- Escalating complex issues to higherlevel technicians and supervisors.
Additionally youll have the opportunity to:
- Study the fundamentals of microcomputer and basic network design installation maintenance and administration.
- Stay informed about the latest developments in micro computing and networking by reading current computer journals.
- Use technical and procedural manuals to address data processing problems.
- Conduct simple research to find solutions.
- Participate in online training for entrylevel Microsoft microcomputer and network certifications.
If youre passionate about technology and enjoy helping others wed love to have you on our team!
Our organization mission and culture:
The State of Alaska Department of Transportation and Public Facilities mission is to Keep Alaska Moving. We are working toward a modern adaptable flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration communication and coordination increase our ability to succeed. Creating teams that are focused on results working together and leveraging resources across our department with community and private sector partnerships increases our ability to accomplish our mission and serve Alaskans.
The DOT&PF core values are integrity excellence and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers stakeholders and the public. A successful candidate will have sound judgment decisionmaking and a strong ethical and professional conduct history.
The benefits of joining our team:
Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits with career growth opportunities at the forefront. As an integral part of Alaskas infrastructure development and maintenance DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaskas geography and climate employees can work on groundbreaking projects that contribute to the states growth making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.
The State of Alaska has a generous benefits package. Please see here for more information: working environment you can expect:
Our Juneau office is located at 3132 Channel supervisor approval parttime telework may be an option for this position.
Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaskas diverse and expansive terrain coupled with its extreme weather conditions employees of the DOT&PF can work in various locations including remote locations and urban centers addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads bridges airports ports and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaskas breathtaking natural beauty reflecting a strong commitment to safety and environmental responsibility.
Who we are looking for:The ideal candidate will possess the following competencies:
- Written Communication: Writes in a clear concise organized and convincing manner for the intended audience.
- Technical Problem Solving: Troubleshoots diagnoses analyzes and identifies system malfunctions to determine the source and cause of the problem.
- SelfManagement: Sets welldefined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
Additional Required Information
ALASKA RESIDENTS ONLY
Please be sure to check our residency definition to determine if you qualify.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions.
The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicants level of competence in applying certain behaviors knowledge skills and abilities to accomplish a specific task. The four proficiency levels are: Mastery Fluency Literacy and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application. If you have not obtained a degree please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application also provide the employers name your job title dates of employment and whether fullor parttime. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not the applicant may not advance to the interview and selection phase of the recruitment.NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting see resume or CV or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callorin Juneau or TTY: Alaska Relay 711 oror correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201 Juneau AK. The State of Alaska is an equal opportunity employer.
Contact Information
For specific information about this position please contact the hiring manager at the following:
Name:Ryan Houlihan Data Processing Manager
Phone:
Required Experience:
IC
Employment Type
Temp
