Patient Navigator

What We Strive For

At Strive Health were driven by a purpose: transforming the broken kidney care system. Through early identification engagement and comprehensive coordinated care we significantly improve outcomes for people with kidney disease reducing emergency dialysis and inpatient utilization. Our hightouch care model integrates with local providers and uses predictive data to identify and support atrisk patients along their entire care journey. We embrace diversity celebrate successes and support each other making Strive the destination for top talent in healthcare. Join us in making a real difference.

Benefits & Perks

• HybridRemote Flexibility Work from home while fulfilling inperson needs at the office clinic or patient home visits.
• Comprehensive Benefits Medical dental and vision insurance two employee assistance programs (EAP) employerpaid and voluntary life and disability insurance plus health and flexible spending accounts.
• Financial & Retirement Support Competitive compensation with a performancebased bonus program 401k with employer match and financial wellness resources.
• Time Off & Leave Paid holidays flexible vacation time sick time and paid birthgiving bonding sabbatical and living donor leaves.
• Wellness & Growth A wellbeing bundle with Carrot Fertility and Peloton at no cost mental health support and an annual professional development stipend.

What Youll Do

The Patient Navigator is responsible for supporting Strives care team to keep patients engaged with our complete care program specifically designed for people with kidney conditions. While most of your patient interactions will come by phone there will be opportunities to meet patients face to face at their office visits or in their home. Success is measured by scheduling patients for program appointments which will occur through building strong relationships being an educational resource and helping navigate questions. This position reports to the Manager Patient Growth.

The Day to Day

• Proactively outreach to both current and prospective patients via phone to educate them on the care services available to them and enroll them within an assigned geographic area

• Build trusting longterm relationships with patients and appropriately educate on the requirements to enroll with Strive

• Meet or exceed daily outreach expectations towards outbound calls connections and enrollments

• Present yourself as an educational and empathetic resource to potential patients about our care model that is intentionally built for them

• Build key internal relationships to escalate patient support needs

• Visit with patients inperson when possible at home or during medical visits with the goal of scheduling a future visit; travel will be to key markets within your territory
• Facetoface patient outreach which can include; at home door knocking at their clinic visits with primary care or specialists at events or other inperson engagement opportunities as needed

• Meet with partner nephrologists and practice staff to build credibility of Strive earn the right to meet patients at their locations

• Maintain uptodate client information in customer relationship management (CRM) tool (i.e. Salesforce)

• Maintain longterm relationships with patients (even after enrollment) to positively support patient retention and satisfaction

• Meetin personwith internaland/orexternal stakeholders to facilitateteam and businesspriorities/opportunities

Minimum Qualifications

• High School Diploma

• 5 years combined education or experience including working with customers or patients in a professional setting

• Efficient and reliable transportation including an active drivers license allowing for the ability to travel across an assigned region to meet patient needs. Locations may include offices clinics and patient homes.

• Provides inperson patient care which may include standing sitting walking pushing pulling and lifting.

• Internet Connectivity Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.

• Business travel up to 80 some overnights

Preferred Qualifications

• Bachelors Degree in Business Administration or related

• Sales background preferred.

• Experience with promoting and selling primary care or other healthcare related services to high needs populationspreferred

• Experience in healthcare specifically educating patients on care models or insurance plans preferred

• Community health experience preferred.

• Proficient PC skills
• Proficient computer skills.

About You

• Entrepreneurial and positive attitude.

• Effective and authentic interpersonal skills.

• Healthy and competitive drive to succeed.

• Empathy for the burden of kidney disease.

Annual Salary Range: $53000 $60000

Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to

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