Senior Manager- Client Services
Senior Manager- Client Services
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1 Vacancy
Job Description
Senior Director Sales Hunter in Hitech Business Development
Senior Manager Client Services
Role is onsite in Reno NV
Business travel is required domestic and International
Infosys BPM is seeking to hire a Senior Director Hitech Business Development to expand the BPO outsourcing presence in HiTech accounts. The Senior DirectorHitech Business Development is responsible for all client interfaces within the assigned HiTech Bay area account. The person filling this role will build an account plan and be responsible for business development growth and expansion of the Infosys BPM brand based on the account plan. The role will be responsible for expanding the Infosys BPM business footprint across different lines of business to introduce our BPO outsourcing services Global Business Services and Global Delivery Model to bid on potential growth business with the named account.
Role Description:
Business development with expectation to utilize existing contacts to introduce Infosys BPM across assigned one named HiTech account.
Manage existing business and own the opportunity management cycle: ProspectEvaluateProposeClose.
Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client and the SLAs are being measured and met.
Provide client introductions provide customer maps and organization charts in support of the account plan.
Responsible for competitor analysis market trends and intelligence for the deal and business units supported in the account.
Account planning and governance: create the account plan including relationships required opportunities to be pursued price decisions etc.
Required Experience:
Experienced in new business development and similar large deal BPO outsourcing experience.
Ability to bring existing contacts and connections to expand the business within HiTech account.
Track record of interacting and building relationships with CXO level client contact.
Understanding of sales cycle key influencers budget cycles and clients bid process.
Handson experience with proposal creation and leading proposal presentations.
Ability to collaborate with internal cross functional teams for support.
Strong leadership interpersonal communication and presentation skills.
Wide variety of BPO Management Consulting and Business Consulting engagement experience.
Basic Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
14 years of experience with strong business development experience.
Preferred Qualifications:
Track record in growing the BPO outsourcing business footprint within named HiTech account.
Knowledge of HiTech industry trends and insights.
Good understanding of HiTech industry specific business issues and drivers in BPO outsourcing space.
Global Delivery Model experience.
Experience managing and communicating with large international teams.
Track record as a Business Development Manager in a rapidly growing client relationship.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face.
Work Model:
This role is onsite at client site based in Reno NV. Role will require domestic and occasional international travel.
About Us
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides endtoend transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvements process reengineering automation and cuttingedge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents with 58090 employees from 111 nationalities as of June 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HRspecific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.
Required Experience:
Senior Manager
Employment Type
Full Time
