Area Information Technology Manager
Area Information Technology Manager
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$ 98500 - 155800
1 Vacancy
Job Description
JOB SUMMARY
Responsible for all aspects of the areas propertybased systems including decisions implementations and support across multiple units and/or brands. Directly manages senior market IT managers market IT managers and/or may provide work direction for IT technicians. Has accountability for all hardware software and communications support for an assigned area or areas. Coordinates installations troubleshooting and maintenance efforts with various technology representatives (regional director of IT field services regional shared services team Marriott HQ IT departments support providers and vendors). Provides leadership in daily support needs of properties participating in the Shared Service contract. Provides 2nd level support and establishes/participates in appropriate coverage for support of systems 24 hours a day 7 days a week. Has working knowledge of the most sophisticated technology equipment and/or processes.
CANDIDATE PROFILE
Education and Experience
BS/BA or equivalent work experience. Additionally 57 years experience in like position.
Previous experience in Americas IT or Marriott IT Support desirable.
Systemrelated professional certifications desired.
Hotel operations experience and demonstrated hospitality management skills
Experienced in network hardware desktop peripherals protocols communications operating systems and connectivity to Marriott internal applications
CORE WORK ACTIVITIES
Managing Projects and Policies
Coordinates and implements communications for all new applications/system installations and problem resolution.
Supports and assists in corporate mandated initiatives.
Provides project support for new rollouts/implementations. May lead a project team.
Responsible for hotel compliance with appropriate Marriott International Policy and Information Security Manual. Is authorized to take action to address deficiencies. Determines solutions and implements per cluster SOP.
Confirms that periodic inventories of applications and hardware are conducted and the results are reported to property management.
Manages and participates in a 24x7x 365 (pager/cell phone) coverage or schedule rotations.
Confirms compliance with technologyrelated vendor contracts.
Provides detailed status reports as requested.
Meeting Technology Needs
Evaluates and makes recommendations regarding technology/asset lifecycles. Confirms that properties are properly equipped in terms of PCs hardware servers etc.
Foresees identifies and resolves system(s) performance problems
Certifies software applications for use at Marriott properties
Creates and confirms the implementation of disaster recovery and business continuity plans as they relate to technology.
Confirms that properties are securing and maintaining technology assets accordance with Marriott International policies and standards.
Uses advanced knowledge in the areas of data communications desktop support servers/networks and solves 2nd level support issues.
Trains and develops junior staff.
Confirms the availability of current documentation for cabling network systems and applications exist.
Reviews networks performance and performs design/redesign as needed to meet property needs.
Forecasting and Complying with Financial Parameters
Confirms that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and hotel support/needs requirements.
Assists management in achieving technologyrelated goals while considering financial constraints and dynamics.
Reviews operating statements; researches and resolves discrepancies in technology charges.
Advises and confirms that property management has adequately addressed technology needs in short and longterm planning.
Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.
Building Relationships
Communicates IT standards and best practices.
Presents proposals analyses projects costmodels etc. in written and/or oral formats.
Is viewed as a credible leader by subordinates peers and senior management.
Provides customer service.
Supporting OnProperty Projects and Global Initiatives
Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team.
Reviews solutions and processes developed by vendors engaged on the project.
Supports communications for all new applications/system installations and problem resolution.
Managing and Conducting Human Resource Activities
Manages cluster system managers and technicians. Provides work direction to propertybased systems technicians and managers.
Hires trains develops direct reports and team members. Evaluates compensation and conducts performance reviews for the team. Provides input and guidance to property management for their systems managers/technicians (hiring performance development needs).
Oversees coverage models and scheduling of team to confirm adequate cluster technology support.
The salary range for this position is $98500 to $155800 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to nondiscrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
