Ambassador Evening Shift
Ambassador Evening Shift
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the general direction of the Ambassador Supervisor and Lead Ambassador incumbent provides assistance direction emergency valet parking concierge and other guest services to patients and visitors. Creates and maintains positive image as initial point of contact for patients and visitors. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides information and directions to patients and visitors regarding parking facilities locations and services within the Hospital; provides assistance to patients exiting or entering vehicles (ambulances taxis private vehicles etc. and being discharged from the Hospital. Provides emergency support response during fires mass causality events HAZMAT occurrences medical emergencies. Provides emergencies valet services as instruct. Assists ambulance staff transporting patients directing staff and arranging hospital transport. Facilitates patient transportation within the Hospital grounds. Controls regulates and directs vehicular traffic on Hospital property responding quickly to emergency situations such as directing emergency vehicles into the Hospital entrances. Provides a security presence which includes conflict resolution access control and requesting services. Works with Police & Security to report and to keep current on security issues and concerns. Provides emergency motor vehicle assistance such as jumpstars and loss vehicles. Enforces rules and regulations (parking smoking policy) as required. Conducts initial reports for incidents occurring at entrances and outside areas (slip/fall vandalism accidents). Keeps entrance areas clean and free of debris. Provides assistance to officers as directed. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Must be able to speak read write and understand English in order to complete routine reports and converse with patients employees and visitors Must be able to offer compassion Must be courteous and tactful to patients visitors and other Hospital employees. Strong customer service orientation Able to communicate effectively with all Diplomatic and sensitive in dealing with individuals experiencing high anxiety and stress Able to deal effectively with crisis and security issues Able to drive both standard and automatic vehicles Ability to stand for long periods of time and withstand adverse weather Must be able to assist with the lifting of patients Must be able to stand frequent exposure to weather variances (i.e. extreme heat or cold auto emissions etc. Recognize and exercise appropriate body mechanics to move children adults and equipment Recognize acknowledge respect and effectively interact with people of different ages and cultures Basic knowledge on computer skills Ability to complete training in CPR First Responder and fire safety Must be able to driver standard and automatic carsQualifications
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
