Guest Experience Agent
Guest Experience Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Join our team at SmartRental!
SmartRental Group is a young dynamic company dedicated to the operation and management of properties for the tourism and hospitality sector.
Our vision is to be the European leader in the market providing diverse solutions tailored to all accommodation needs.
With over 10 years of experience our focus is on hotels apartments hostels student residences and luxury retirement homes.
Our portfolio includes brands such as SmartRental Collection Akeah Malacuna Live It Suio Evoca and Lemonade covering various vertical markets in the Living and Hospitality sectors.
What will your duties be
- Welcome our guests at the hostel providing assistance and information as well as performing administrative and commercial tasks according to your position.
- Handle checkins and checkouts and assign rooms/apartments to guests.
- Provide guests with all requested information and services during their stay.
- Perform customer invoicing.
- Handle customer complaints and issues reporting to your supervisor for resolution.
- Manage and audit work performed throughout the day.
- Support during events and brand experience strategies ensuring a seamless guest experience and reinforcing brand identity.
What are we looking for
- At least 1 year of previous experience in a similar position
- Advanced level of English
- Other languages will be valued
- Multitasking and organisational capability
What do we offer
- Competitive salary.
- Possibility of professional development and growth within an expanding company.
- Discounts on our hotels restaurants and events. Additionally we also offer discounts in multiple sectors through the Corporate Benefits platform.
- Health insurance available through a flexible compensation plan.
Employment Type
Full Time
