Customer Service Officer - Kano
Customer Service Officer - Kano
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
Are you an experienced Customer Service Officer
We have an exciting opportunity for you!
Responsibilities Include:
Ensure effective and timely service delivery to customers at all customer service unit.
Ensure efficient Turn Around Time (TAT)in line with service level agreements.
Ensure timely and error free processing.
Ensure timely of endofday procedures including reports.
Ensure effective utilization ofphysical assets at the Customer Service Unit
Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
Ensure Zero Fraud Tolerance and Regulatory Infraction
Effective Cost Management to ensure that Customer Service subunits are efficient.
Perform Account maintenance function which includes account upgrade and update stop cheques standing instruction internet banking Account restriction request and removal etc.
Drive digital adoption in the branch.
Maintain and update customer files
Requirements
Education/Qualification
- A Bachelor of either Finance Business Administration Economics or any related field.
Experience
- Minimum of 2 years banking experience in Customer Service.
Benefits
Whats in it for you
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Employment Type
Full Time
Key Skills
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