Solutions Architect
Solutions Architect
Posted on :
24-04-2025
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1 Vacancy
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Job Description
This is a remote position.
We are seeking Solutions Architect to join our team. Y ou will be responsible for overseeing the successful of system integrations and enterprise implementations for our clients. You will build a team of onboarding specialists and integration managers working closely with crossfunctional teams including Product Sales Customer Success and Engineering. This role requires a deep understanding of technical architecture integration strategies and clientfacing communication with the ability to manage complex projects and deliver highquality solutions.
Responsibilities:
EnterpriseLevel Implementations:
- Manage and lead endtoend enterprise implementations ensuring system integrations are seamless scalable and align with client requirements.
- Work with clients to understand their business needs and provide technical guidance on SaaS solution configurations and integrations.
- Define and document integration requirements working with both internal teams and external clients to design custom solutions as needed.
System Integrations & Technical Architecture:
- Lead the integration of our SaaS platform with client systems including Applicant Tracking Systems HRIS calendar job board and other enterprise applications.
- Design develop and implement integration strategies that ensure data flow and system interoperability between platforms.
- Troubleshoot and resolve technical issues related to integrations ensuring minimal disruption to client operations.
Cusromer Discovery and Client Management:
- Engage in customer discovery ensuring an accurate understanding of customer needs challenges and expectations preactivation.
- Manage customer relationships acting as the primary point of contact for all technical and integrationrelated queries.
Stakeholder Collaboration:
- Serve as the technical liaison between clients and internal teams translating business needs into technical requirements and solutions.
- Collaborate with Product and Engineering teams to drive product improvements based on client feedback and implementation challenges.
- Assist Sales and Customer Success teams with presales activities and postsales support providing technical expertise and ensuring customer satisfaction.
Process or Product Improvement & Documentation:
- Continuously evaluate and refine implementation processes workflows and methodologies to enhance efficiency and quality.
- Create and maintain comprehensive documentation for integration procedures best practices and troubleshooting guides.
- Influence product roadmap by sharing customer feedback and implementation experiences with the Product team.
Team Leadership & Management:
- Lead and mentor a team of onboarding specialists and integration managers ensuring the timely delivery of system integrations and enterprise implementations.
- Foster a collaborative highperformance team environment that encourages innovation accountability and continuous learning.
- Oversee the daytoday management of the team s tasks projects and priorities to ensure successful client implementations.
Requirements
- 4 years of experience in technical implementation onboarding systems integration or solutions engineering preferably in a B2B SaaS environment.
- 1 years of experience in a leadership or team management role with a track record of successfully leading technical teams.
- Strong understanding of SaaS platforms cloud technologies and enterprise software integrations (e.g. ATS HRIS databases).
- Proficiency in integration technologies such as APIs JSON XML and middleware solutions.
- Excellent project management skills with the ability to handle multiple complex projects simultaneously.
- Strong problemsolving and troubleshooting skills with the ability to think critically and creatively to resolve technical challenges.
- Exceptional communication skills with the ability to explain complex technical concepts to both technical and nontechnical stakeholders.
- Excellent clientmanagement skill
- Familiarity with enterprise IT environments security protocols and compliance standards is a plus.
Benefits
- Work Location: Remote
- 5 days working
4+ years of experience in technical implementation, onboarding, systems integration, or solutions engineering, preferably in a B2B SaaS environment. 1+ years of experience in a leadership or team management role, with a track record of successfully leading technical teams. Strong understanding of SaaS platforms, cloud technologies, and enterprise software integrations (e.g., ATS, HRIS, databases). Proficiency in integration technologies such as APIs, JSON, XML, and middleware solutions. Excellent project management skills, with the ability to handle multiple complex projects simultaneously. Strong problem-solving and troubleshooting skills, with the ability to think critically and creatively to resolve technical challenges. Exceptional communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders. Excellent client-management skill Familiarity with enterprise IT environments, security protocols, and compliance standards is a plus.
Employment Type
Full Time
Key Skills
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