ITSM Consultant
Posted on :
24-04-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
- Assess the current process/procedure to identify improvement opportunities.
- Assess produce and maintain an appropriate Capacity Plan which reflects IT and business current and future needs.
- Review and understand the business and IT demands against the current IT capabilities and produce forecasts for future requirements.
- Review and negotiate OLAs/SLAs and provide feedback on all capacity requirements.
- Monitor services and CI utilization patterns to ensure that sufficient capacity is available when required.
- Review and define capacity related thresholds.
- Test the capacity related thresholds configuration.
- Revise and update Capacity related change predefined tasks
- Review Capacity related incident and work with PM manager to identify a permanent solution.
- Monitoring measuring and reporting on the effectiveness of the process to senior management.
- Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.
- Ensuring consistent of the process across the organization
- Provide support in managing other ITSM processes when required
Educational Qualification
- Bachelor’s degree in Engineering / Computer Science or related fields
- ITIL 3 foundation certification
- ITIL 3 Practitioner certification
- ITIL 3 Intermediate certifications
- ITIL 4 foundation certification
Required Professional Qualifications/Skills
- 10 years of experience with Capacity management
- Ability to use ITSM tools BMCRemedy and Helix
- Ability to balance multiple concurrent activities and manage time efficiently.
- Possession of excellent oral and written communication skills
- Quality assurance and quality control
- Experienced in using Microsoft Office MS Visio and MS PowerPoint
Skills
Written Communication Skill, Ms Visio, Written Communication, Quality Assurance, Visio, Microsoft Office, Excel, Communication Skill, Itil, Powerpoint
Employment Type
Full Time
Key Skills
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