Power System Engineer - Reliance
Power System Engineer - Reliance
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Job Description
Total Experience 810 years
Role Description
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals coordinating with cross functional teams and driving closure on customer issues raised on Reliance product
Responsible for addressing customer issues and concerns with power systems
Required Skill Set
5 years of experience with LINUX and Windows Operating Systems
5 years of experience with C Java & Oracle Database
SQL shell scripting ability to read and interpret logs & debug files
Installation of Operating system patches and other 3rd Party Software such as Oracle NetApp etc.
System configuration and Hands on Experience in GitHub and ClearCase
5 years experience on Realtime or Mission Critical Systems
Must have experience in picking up and installing fixes on live customer systems
Proven track record of problem analysis identification and resolution
Strong troubleshooting & debugging skills
Good communication skills (verbal and written)
MS office applications (Word PowerPoint Excel) and MS Outlook competency
Reliance (Formerly known as XA/21 experience
ObjectOriented programming techniques Oracle and/or system administration is a plus
Desired Skill Set
Ensure customers success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction.
In this role you will: Take a leadership role in strategizing with internal staff and customers to solve and prevent reoccurrence of issues.
Engage with customers on daytoday issues; organize customer calls to facilitate implementation of solutions while adhering to change control compliance protocols.
Ensure solution does solve the customers issue.
Mentors staff in troubleshooting and analysis methods
Knowledge transfer writes user/technical documentation and case notes.
Act as a technical resource for staff
Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team.
Regards
Mohammed Ilyas
PHor Textor You can share the updated resume at com
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
