iGaming - Floor Supervisor
iGaming - Floor Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The iGaming Floor Supervisor plays a critical role in ensuring the seamless operation of our gaming facility. This position demands unwavering commitment to regulatory compliance and operational excellence.
- Strictly adhere to New Jersey Gaming Commission Regulations PT Services NJ regulations and departmental policies and procedures.
- Provide essential support to the Operations Manager in executing daily operational tasks.
- Oversee and manage studio operations during assigned shifts with utmost diligence.
- Vigilantly monitor and swiftly address any technical disruptions in the studio ensuring immediate resolution in accordance with company protocols and gaming regulations.
- Rigorously enforce compliance with established policies and procedures and implement new directives as mandated.
- Exercise authoritative supervision over Game Presenters Shufflers and Players to ensure strict adherence to company policies and procedures.
- Demonstrate comprehensive mastery of all companyoffered games including the ability to articulate and apply complex strategies and rules.
- Assume leadership in communication and conflict resolution within the scope of the position addressing inquiries from licensees and players with professionalism and in accordance with company procedures.
- Maintain an exemplary level of professionalism to foster an orderly and positive work environment.
- Serve as a steadfast representative of company management upholding the highest standards of confidentiality and diplomacy.
- Proactively identify and propose operational improvements synthesizing feedback from operations staff players and licensees.
- Meticulously document incidents through screenshots and adhere to company procedures for preparing comprehensive mistake reports.
- Execute error corrections made by Game Presenters and/or Shufflers with precision and in strict compliance with company protocols.
- Provide thorough and timely reports to management regarding internal incidents not related to licensees.
- Immediately escalate any significant or special incidents requiring management attention.
- Collaborate closely with management to rigorously test and evaluate program and application performance ensuring optimal functionality for new and existing online gaming operations.
- Fulfill any additional duties as directed by management with the utmost diligence and professionalism.
Qualifications :
EDUCATION & EXPERIENCE/QUALIFICATIONS REQUIRED
- High school diploma or equivalent.
- At least 1 year of managment related experience.
- Basic computer skills MS Office electronic mail etc.
- Good cooperation skills and be able to deal with potential conflicts in diverse situations.
- Maintain a professional and clear communication with employees.
- Ability to teach and explain companys policies and procedures.
- Be able to give constructive feedback and supervise teamwork.
- Strong multitasking and decisionmaking skills.
- High accuracy and strong attention to detail.
- Be able to operate Office equipment (printers copiers phones etc..
- Excellent verbal and written communication skills
- Must be able to obtain a NJ Casino Employee Registration license through the NJ DGE
- Must be able to work on a flexible schedule such as holidays overtime and weekend availability.
COMPENSATION & BENEFITS
- Pay Rate: $24hourly Monthly Perfomance Bonus
- *Night Differential Pay from 11PM7AM
- 10 Holiday Pay
- 5 PTO & 5 Paid Sick Time
- Health Insurance: Medical Dental & Vision.
- 401K up to 4 match.
Additional Information :
If you need reasonable accommodation and/or assistance during the application and hiring process applicants can contact Playtech USHuman Resources. Our team will be happy to help!
Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age ancestry color gender identity or expression national origin physical or mental disability protected veteran religion sex or any other characteristic protected by applicable laws regulations and ordinances.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
