Manager Implementation
Manager Implementation
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Job Description
Join the team redefining how the world experiences design.
Hiya gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. You have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.
This is an exciting opportunity to lead Canvas Global Implementation team. Youll collaborate with senior leaders to refine and expand the implementation strategy while managing a team of Implementation Managers. Youll streamline processes and playbooks to meet KPIs and help launch paid implementation services. Youll work closely with sales success product and engineering teams to ensure longterm customer success while representing the voice of the customer in product development. This role combines strategic vision with handson giving you the autonomy to drive decisions in a fastpaced actionoriented environment.
At the moment this role is focused on:
- You will coach and mentor Implementation Managers to drive their growth and success through handson guidance.
- You will continuously assess and optimize internal processes to ensure maximum efficiency and impact.
- You will track analyze and improve performance on key metrics and KPIs to drive team and customer success.
- You will work closely with Sales Customer Education TAM CSMs and User Voice teams to create a smooth seamless customer journey.
- You will partner with Product and Engineering teams to enhance product functionality and ensure it meets customer needs.
- You will collaborate with senior stakeholders to design and launch new service packages that deliver exceptional value to customers.
Youre probably a match if
- 6 years of SaaS experience in professional services implementation or customer success.
- 2 years of leadership experience with a strong passion for mentoring and developing highperforming teams.
- Operational excellence with the ability to streamline processes and optimize systems for maximum efficiency.
- Datadriven mindset experienced in tracking and improving performance metrics to drive success.
- Selfstarter eager to take on new challenges and quickly adapt in a fastpaced environment.
- Highly organized detailoriented and actionfocused ensuring initiatives are executed with great followthrough.
- Exceptional communication skills with the ability to build strong relationships across diverse teams and stakeholders.
- Customercentric approach with a knack for executing changes that put the customer at the heart of everything we do.
About the team
Implementation at Canva is a dynamic team that plays a crucial role in our global success. We are the key enablers for customers to fully realize the value of Canvas features ensuring they are motivated empowered and equipped to use the product effectively. Our work directly impacts how customers streamline workflows maintain consistent branding accelerate campaign launches and foster greater design independence all while prioritizing security.
As the leader of this global team you will manage 7 ICs and collaborate with senior leaders to cocreate and execute the teams strategic vision. This role offers a unique opportunity to shape and drive a vision that positions implementation as a key differentiator for Canva.
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
- Equity packages we want our success to be yours too
- Health benefits plans to support you and your wellbeing
- 401(k) retirement plan with company contribution
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
- Flexible leave options that empower you to be a force for good take time to recharge and supports you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
