Logistics Security Analyst Monitoring Specialist
Logistics Security Analyst Monitoring Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Cargo Signal a whollyowned subsidiary of Expeditors offers global control and oversight of the location and condition of products moving through the supply chain. Through active realtime monitoring using advanced cargo sensors our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.
Join a team of logistics experts based in Clark Pampanga who use technology and enhanced security protocols to support Cargo Signals mission to prevent loss delay or damage to cargo. Youll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us.
- Manage customer communication by email phone and chat. Understand complex requests and respond promptly and professionally.
- Provide information on shipments Cargo Signal services account details and basic troubleshooting.
- Resolve customer issues within established guidelines escalating complex problems to appropriate teams when necessary.
- Provide friendly and professional customer service ensuring a positive customer experience.
- Accurately input customer data into Cargo Signal systems including order details shipment information and notes regarding customer interactions.
- Copy information from documents or other sources into the monitoring software ensuring accurate and timely data entry.
- Verify data accuracy by crosschecking information against source documents and resolving discrepancies.
- Maintain data cleanliness by identifying and correcting outdated or inaccurate information.
- Track and trace shipments using internal and external applications and by telephone/email to service provider.
- Understand standard operating procedures and correctly interpret this information to fulfill customer instructions and expectations.
- Develop relationships with key customers to promote customer satisfaction and retention. Report customer feedback to management including any signs of customer dissatisfaction.
- Actively monitor shipments to ensure compliance with customer requirements.
Respond to emergency alarms and exceptions according to company procedures. - Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Maintain confidentiality of sensitive customer data.
- Help build a positive local team environment integrated into our global 24/7 Command Center team.
- Participate in shiftlevel exercises and incident response drills.
Qualifications :
- High level of English fluency (written and spoken).
- Excellent typing skills: Ability to input data quickly and accurately with high attention to detail.
- Strong communication skills: Clear and concise verbal and written communication to effectively interact with customers and document interactions.
- Customer Service focus: Demonstrated ability to provide excellent customer service and resolve issues in a timely manner.
- Technical proficiency: Familiarity with Microsoft Office webbased map software GPS trackers and cellular networks.
- Problemsolving skills: Ability to identify and address customer issues effectively.
- Organizational skills: Ability to prioritize tasks and manage a high volume of emails and data entry efficiently.
- History of reliable and punctual attendance.
- Logistics experience (air ocean trucking risk management intransit security temperature control).
- Aptitude for resolute questioning to find the root cause when given incomplete information.
- Sense of urgency and qualityobsessed approach to timely and accurate information.
- Positive and willingtohelp attitude.
- Must exude and promote Expeditors cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
- Additional language skills a plus.
Additional Information :
The work is in office.
Cargo Signal is a 24/7/365 operation. Various work schedules are available. We are currently recruiting for the following schedules:
- Monday Friday 07:30 16:00; 8 hours per day 5 times a week
- 06:30 17:00 Sunday Wednesday 10 hours per day 4 times a week)
- 06:30 17:00 Wednesday Saturday 10 hours per day 4 times a week)
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Leave
- HMO & Dental Insurance (including immediate dependent)
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- With 26 days Work From Home setup per year
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
