Senior Customer Service Specialist
Senior Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Activities
Extrapolation
Support setup and maintenance post universe count and sampling including new features channels etc.
Troubleshooting on representation should issues arise during the course of the year
Proper tracking documents for all production steps
New projects:
Support on universe definitions and sample design when required
Data accuracy:
Ensures that the datain procedures are effective and used
Ensures data consistency by applying global standards to local specific issues such as wholesale data in retail.
QC/Central quality reporting:
Proactively monitor trended data (using control charts) and advise on corrections
General support on Client data queries
Support in driving Global quality initiatives
Ensure that the central quality standards are followed
Qualifications :
Minimum a bachelors degree in Statistics Mathematics or a related field
3 years previous workrelated skill knowledge or experience is required
Experience in GfK or market research industry is an advantage
Effective communication skills
Active listening and critical thinking.
Be decisive responsive and repeatedly face important deadlines that must be met on time.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
